Request that the prospect fill out an application and make a deposit following the company's policies and Fair Housing regulations.
Follow up with prospects who did not close and try to close the business. If you are unable to assist a prospect, direct them to a sister community that can satisfy their needs.
Ascertain that the apartment is ready for the resident to move in on the scheduled move-in date.
Interview prospective tenants while adhering to Fair Housing Standards.
Answers incoming calls and voicemails professionally and promptly.
Fills out the lease form or agreement and collects the security deposit.
Identifies potential prospects.
Accompany potential tenants to model apartments to explain size and layout, available amenities and services, and lease terms.
Compiles a list of available rental units.
Process applications for approvals and update the availability report. (For example, a credit check, rental history, and so on.) Submit completed applications for approval to the Community Manager. Follow up with the candidate to provide status.
Provide exceptional customer service and build great working connections with our residents.
From start to finish, managing the leasing/renewal process.
Monitoring local market trends and updating property comparables to keep an eye on what our competitors are doing.
Periodically inspects the state of the property and makes arrangements for essential maintenance.
Requirements
ms office
high school
onesite
customer service
presentation
leasing
Working experience with MS Office Suite (Word, Excel, PowerPoint).
A high school diploma or its equivalent is preferred.
Onesite experience a plus.
2 years of experience in customer service, hospitality, Conventional or multifamily real estate.
It is vital to have a strong customer service orientation and presenting abilities.
Previous leasing experience is a plus, not a requirement.
Benefits
Working as a concierge, guest services representative, front desk attendant, or reservations agent in the hotel or hospitality industry is a bonus.
Company-paid Vacation, Sick, Personal, and Holiday Time.