Service Manager

Description

• Follow expense guidelines, monitor operating expenses within budget, making recommendations for cost-saving strategies.
• Provide first-line information, documentation, and training regarding any property-specific special needs including, but not limited to, asbestos, lead, and deficient plumbing.
• Assist the Property Manager in the development of the annual budget, business plan, and capital improvements.
• Communicate in writing anticipated capital needs and maintenance requirements for the operating budget.
• Be responsible for purchasing adequate materials for timely service requests, vacant turns, inventory control and storage areas locked, inventory of assets, & utilization of maintenance materials.
• Recruit and select team members, understanding and adhering to hiring policies and procedures.
• Provide ongoing feedback to team members. Evaluate team members through scheduled formal written performance reviews.
• Schedule and perform preventative maintenance, inspections, nighttime lighting audits, and janitorial services per policies and procedures. Maintain accurate records.
• Ensure excellent customer service and follow-up, answering pages promptly, courteously, and professional attitude toward all customers.
• Ensure vacant apartments are in market-ready condition according to quality standards, downtime standards for the preparation of market-ready apartments, and determined time for upgrade unit turns and the “white glove” test.
• Direct & oversee all aspects of maintenance of the community, including resident satisfaction & retention.
• Daily inspection of the property for curb appeal, condition, and safety issues to meet Inspection Report standards and “white glove” test.
• Efficient scheduling of service personnel and vendors; schedule and participate in after-hours emergency service requests, 24 hours per day, 7 days per week.
• Attend training to receive additional regulatory and environmental certifications such as lead and asbestos, renovations/repairs, and HVAC.
• Notify the Property Manager of solutions for any safety or liability concerns as well as preventative maintenance needs.
• Take corrective action as necessary according to company policy, and provide recommendations for compensation adjustments, promotions, and terminations.
• Create a team environment: hold weekly team meetings; manage by goals and open communication.
• Schedule, coordinate, and assist with apartment turns including assistance with the resident move-out and apartment renovations.
• Complete service requests from residents and team members in the same manner.
• Teach, coach, and mentor team members; ensure team members receive the necessary training and adhere to company policies and procedures.
• Supervise the use of community golf carts.
• Coordinate all contracted services, soliciting and analyzing bids; ensure materials are accounted for and that the work has been performed properly prior to the release of payment.
• Audit and reconcile the key tracking system weekly.
• Document and work with the office team to follow up with residents for incomplete service requests.
• Conduct and document weekly safety meetings including procedures, training, safety equipment, MSDA, and use of equipment.

Requirements

• Proficient in Word, Excel, and Internet applications.
• Knowledge to troubleshoot and repair HVAC systems, appliances, water heaters, electrical systems, drywall, floor coverings, carpentry, locks, painting, pools, plumbing, roofs, life safety equipment, etc. – this list is not all-inclusive but provides an overview of the required items.
• 4 years of experience in maintenance and repair for apartment communities; including 2 years of supervisory experience.
• Must have own hand tools.
• Excellent communication skills, both verbal and written.
• Must be able to walk apartments and grounds including steps.
• High school diploma or equivalent, CFC Certification Type I and III or Universal, and valid Driver’s License.
• Able to climb ladders over 10 feet.
• Requires use of telephone and computer.
• Frequently requires lifting 25 pounds throughout the workday.
• 4-year College degree desired
• Working knowledge of Printers, telephones, photocopier, ladder, dolly, back belt, goggles, gloves, electric snake, reciprocating saw, hand saw, circular saw, table saw, cordless drill, snow blower, drill press, paintbrush, vacuum, shampoo machine, blower, cleaning supplies, and small hand tools.
• Occasionally requires lifting 75 pounds or less.
• Ability to read gauges.

Benefits

• Great benefits- We offer comprehensive health and wellness benefits tailored to meet your needs. Choose from three medical plan options, including a company-funded HSA plan with 100% premium coverage for employees. We also provide subsidized options for additional family members, as well as dental and vision plan choices. Other benefits include paid time off, paid volunteer time, and company-paid holidays, a 401(k) match, employer-paid Life and AD&D insurance, and educational reimbursement to support your growth.

Training + Development

Interview process

Visa Sponsorship

Security clearance