Hire Desk Manager

Description

• Leading, coaching and inspiring your team to deliver an exceptional customer experience every day.
• Identifying opportunities to streamline processes and boost efficiency.
• Overseeing smooth daily operations of the hire desk, ensuring customers receive a fast, efficient and friendly service.
• Reducing customer complaints and improving resolution times by embedding a culture of care and ownership.
• Providing clear reporting and insight to the General Manager within agreed timescales.
• Building strong relationships with both customers and internal teams.
• Driving performance and supporting your team to meet KPIs and service standards.

Requirements

• Proof of right to work in the UK is required for all roles.
• Strong relationship-building skills with colleagues and customers.
• Previous management experience in a fast-paced environment.
• Proven experience leading and motivating a team, with the ability to gain buy-in at all levels.
• A genuine passion for customer service and problem-solving.
• Solid IT skills, including Microsoft Office.
• Some Speedy Group roles may require DBS, credit or security checks.
• Experience within the hire or construction services industry.
• A track record of improving team performance and departmental results.

Benefits

• Green Commute Initiative – cycle to work scheme
• 26 days holiday + bank holidays
• Term-time hours
• Canteen facilities
• 95% employee discount across the Speedy brand
• Training, development and career progression opportunities
• Flexible start/finish times
• Job sharing
• Life assurance
• Hybrid options (role dependent)
• Generous company pension scheme
• Voluntary Health Cash Plan
• Shorter days
• PAM Employee Assistance Programme (confidential mental, financial and legal support)
• My Staff Shop – retail and leisure discounts

Training + Development

Interview process

Visa Sponsorship

Security clearance