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Customer Service Representative
One Hour Heating & Air Conditioning Hampton Roads
Providing responsive and personalized customer service over phone, email, and chat, updating CRM, scheduling appointments, and collaborating with field technicians.
13d ago
Junior (1-3 years)
Full Time
Virginia Beach, VA
Office Full-Time
Company Size
50 Employees
Service Specialisms
HVAC Repair
HVAC Maintenance
HVAC Replacement
Indoor Air Quality
HVAC Training
Sector Specialisms
Residential
Commercial
Role
What you would be doing
service record
customer calls
customer support
crm maintenance
appointment scheduling
- Collaborate with field technicians to ensure service records are completed and checked out correctly
- Promptly answer incoming calls to provide a responsive and personalized customer experience
- Respond to customer inquiries via phone, chat, and email with clarity, professionalism, and attention to detail
- Accurately verify, update, and maintain customer information and service details within the CRM system
- Schedule appointments with urgency and precision, following daily capacity guidelines and service priorities
What you bring
crm
phone
experience
problem solving
communication
availability
- Able to multitask, update notes in CRM, and keep up with phone conversations within a fast-paced environment
- Must be eligible to work evenings, weekends, and holidays as scheduled
- 1-3 years of experience providing excellent customer service over the phone
- Ability and desire to work independently, come up with solutions, and know how to use your resources
- Strong communication skills
- Affordable benefits for full-time employees: Up to 90% Employer-Paid Medical, Dental, Vision coverage for employees, Short-Term/Long-Term Disability Insurance
- Teammate & Family Discount
- Paid Time Off accrued quarterly, paid holidays, and birthdays off
- Paid training and opportunities for advancement
- 401(k) plan with company match
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- may require background checks as a prerequisite for employment
Company
Overview
- Founded in Hampton Roads, One Hour Heating & Air Conditioning has built a strong reputation for providing reliable HVAC services.
- The company focuses on ensuring optimal comfort for both homes and businesses with heating, cooling, and air quality solutions.
- One Hour Heating & Air Conditioning offers fast response times and expert services, earning a loyal customer base across the region.
- The company thrives on efficiency, offering state-of-the-art installations, repairs, and maintenance services.
- Known for their professional approach, they emphasize customer satisfaction through transparent pricing and timely service.
- One Hour Heating & Air Conditioning regularly serves both residential and commercial clients, ensuring energy efficiency and comfort.
- Delivering an experience that delights customers.
- Building and maintaining relationships based on trust and respect.
- Taking personal responsibility for work and success.
- Seeking continuous improvement, learning, and growth.
- Working as a team to accomplish goals and deliver results.
- Being accountable to each other, customers, and the community.
2050
Net-Zero Target Date
The company has set an ambitious goal to achieve net-zero emissions by the year 2050.
- Committed to reducing environmental impact through energy-efficient systems.
- Provide solutions that help customers lower their carbon footprints.
- Implementing green technologies for heating and cooling systems.
- Support for energy-efficient upgrades and sustainable building practices.
- Goal to reduce energy consumption and emissions through efficient service delivery.
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