Provide users training on how to use properly Company hardware or software.
Collaborate with team members to solve complex issues from all aspects of the current environment.
Support and maintain updated Technology inventory.
Support office admin needs as required.
Provide an inventory and description of all data sources, their structures, and their relations used for analysis.
Managing and resolving escalated tickets.
Creates new service catalog items, incorporating them inside the CMDB.
Manage ticketing, EDR, IAM & other applications required for daily operations and security.
Collaborate with end-users to understand and address their technical needs and concerns, offering clear and concise explanations.
Maintaining accurate SOP documentation.
Provide training to the tier 1 support technicians.
Development and delivery of interactive dashboards, reports, and tools.
Assist in the upkeep and functionality of web applications.
Establish KPI-driven objectives, schedules, and orchestrated activities across multiple data streams, delivering a concise SRE KPI framework.
Identify, develop and deliver compliance reporting that meets business objectives. Collaborating with stakeholders to ensure ongoing quality and accuracy.
Adopt an analytical stance in translating business requirements into data-centric requirements to create a cohesive solution.
Design and maintain Flowcharts, graphs, and diagrams for business- and data-related processes as needed.
Maintaining system capabilities by testing existing equipment or programs and ```` trying out new ones.
Provide technical support for company devices and computers, ensuring their proper functionality and resolving technical issues promptly.
Perform routine system updates, patches, and upgrades to keep software and systems current and secure.
Drives regular conversations with both business and technical resources to ensure that risks are assessed, needs are met, and insights are developed and implemented as intended.
Requirements
crm
excel
data analysis
troubleshooting
problem solving
business processes
Mature understanding of business processes with the ability to translate needs into solutions.
Proficient with technology and computing via a variety of cloud-based programs and data processing/technical/management software programs
Practical experience in managing data projects.
Effective interpersonal & communication skills to collect & present complex insights in a concise manner.
Provide a positive user resolving problem experience.
Advanced Troubleshooting and diagnosing of issues.
Analytical and problem-solving skills.
Comfort with ambiguity and a continuous learning mindset to stay updated with the latest BI trends and tools.
Motivated team player that is operationally focused and exceptionally detail-oriented
Ability to communicate clearly and succinctly.
Proficient with CRM systems, MS Teams, Excel, Word, and PowerPoint
Experience in enterprise-level data analysis tools, techniques, and methodologies.
Ability to multi-task and prioritize work in a standardized, scalable manner.
Strong customer service, professionalism, respect, and good interpersonal skills are a must.
Scottsdale, AZ : Relocate before starting work (Required)
Comfortable working as a team player or independently if necessary
Ability to listen, collaborate and synthesize various skills-sets, technologies & problems into a clear set of deliverables.
Strong ability to self-manage and deliver on a timely schedule.
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
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Visa Sponsorship
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Security clearance
must have a clean background.
Company
Overview
2010
Year Founded
Began as a specialized solar maintenance firm and expanded into a national powerhouse.
6+ GW
Portfolio Size
Manages a diverse range of solar and BESS projects across the United States.
39+ States
Operational Footprint
Demonstrates a wide-reaching national presence in both solar and BESS sectors.
2021
Expansion Investment
Accelerated growth through investment from 424 Capital.
Grown into a national O&M powerhouse from a specialized firm.
Executed strategic acquisitions, enhancing capabilities in MV/HV, vegetation control, and regional expertise.
Offers comprehensive technical services including commissioning, monitoring, and thermography.
Delivers owner-grade services with rapid troubleshooting and an 'owner’s mindset.'
Unique in combining drone thermal scans, MV/HV testing, and vegetation control under one roof.
Culture + Values
Commitment to innovation and continuous improvement
Providing high-quality products and services
Building strong, long-term relationships with customers and partners
Fostering a culture of collaboration and teamwork
Acting with integrity and responsibility in all actions
Promoting a results-driven work environment
Environment + Sustainability
2050 Carbon Target
Net Zero Emissions by 2050
Ambitious goal to achieve net zero carbon emissions by the middle of this century.
Focus on reducing carbon footprint across all operations.
Prioritize renewable energy solutions and sustainability in products.
Continuous investment in eco-friendly technologies.
Working towards carbon-neutral production processes.
Tracking and reporting sustainability performance metrics.