Description
unit inspections
supply inventory
maintenance reporting
guest relations
vip experience
operations planning
The Property Operations Associate (Hospitality) for the City Center Long Beach location serves as the on-site facilitator of every guest experience. Acting as the face of Kasa, the associate interacts directly with guests, provides assistance, recommendations, and resolves concerns. Through regular in-person unit inspections, they ensure all public spaces and individual units meet Kasa brand standards for cleanliness, safety, and readiness.
The role aims to drive quality outcomes by increasing guest satisfaction and meeting company metrics, while also improving operational productivity. Key initiatives include identifying on-site issues, maintaining appropriate supply inventories, participating in preventative maintenance, conducting brand-standard inspections, and reducing after-hours calls.
- Conduct unit cleanliness and condition inspections, ensuring public spaces meet Kasa brand standards.
- Direct and prioritize tasks for housekeeping staff and maintain proper supply inventories.
- Report maintenance issues and coordinate repairs.
- Welcome guests, facilitate relocations, and provide local area recommendations.
- Enhance VIP experiences and host guest engagement events.
- Plan and strategize next-day operations and identify cost-effective property improvements.
- Establish and enforce high-quality standards and process improvements.
Requirements
technology
repair skills
reliability
problem solving
adaptable
driver’s license
- Proficient with modern technology tools.
- Comfortable performing minor repairs using a toolkit.
- Punctual, reliable, and willing to work nights and weekends.
- Collaborative team player with strong problem-resolution skills.
- Adaptable change agent supporting new processes, tools, and training.
- Detail-oriented process executor who identifies deficiencies impacting guest experience.
- Must have reliable vehicle, valid driver’s license, clean driving record, and proof of insurance.
Benefits
Work hours total approximately 32-40 hours per week, with a schedule that varies and may include nights, weekends, and holidays based on business needs. While the role is not on-call 24/7, emergencies are compensated with at least two hours of overtime beyond state requirements.
The position offers a starting base pay range of $20-$23 per hour, determined by business needs, market demand, experience, and unique skills. Employees may also be eligible for equity, bonuses, perks, benefits, and Kasa Travel Credits.
- Base pay $20‑$23 hourly, with potential equity, bonus, and perks.
- Kasa Travel Credit for free stays and discounted nights for friends/family.
- Cell‑phone reimbursement.
- 401(k) match of 100% of first 3% of salary.
- Generous paid time off that increases with tenure.
- Comprehensive health coverage, including fertility benefits.
- Wi‑Fi and home‑office stipend for qualifying full‑time roles.
Training + Development
Information not given or found
