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Multi-Site Leasing Consultant
Vest Residential
Coordinating marketing, leasing, and renewal strategies for multi-site properties to achieve occupancy, revenue, and resident retention goals.
22d ago
Expert & Leadership (13+ years), Junior (1-3 years), Experienced (8-12 years), Intermediate (4-7 years)
Full Time
Norfolk, VA
Onsite
Company Size
50 Employees
Service Specialisms
Property Management
Asset Optimization
Resident Experience
Due Diligence Services
Renovation Management
Development Consulting
Sector Specialisms
Residential
Multifamily
Property Management
Asset Optimization
Renovation Management
New Development
Portfolio Growth
Financial Forecasting
Role
What you would be doing
show quality
leasing activities
marketing execution
property management software
lease renewal
technology updates
- Ensures that the community and show units meet the Company’s standards for show quality by daily inspecting the marketing corridor and leasing tour, communicating maintenance and upkeep needs to the community’s maintenance team members, merchandising and ensuring a physically appealing show unit and/or model and amenities, and preparing the leasing office for daily leasing activities.
- Inspects apartments prior to resident move-in and ensures apartments are in move-in ready condition and schedules any outstanding item to be addressed with the maintenance team.
- Keeps abreast of current changes in technology, leasing and sales tools, processes, and standards within the industry and area(s) of responsibility by attending internal and external training programs and by accessing other sources of information and applies knowledge and practices to area(s) of responsibility.
- Identifies areas for improvement and offers suggestions to improve the community’s efficiency, profitability, and productivity.
- Routine, local travel may be required to attend training classes, conduct market research, or other situations necessary for the accomplishment of some or all of the daily responsibilities of this position.
- Follows-up with prospects and new residents to ensure satisfaction by sending e-mail, thank-you notes, and cards or making telephone calls or other contacts to finalize decisions to lease and/or renew.
- Completes various accounting, financial, administrative, and other reports and performs other duties as assigned or as necessary.
- Performs all sales and leasing activities to achieve the community’s revenue and occupancy goals by greeting and qualifying prospects, conducting community tours and showing apartments, processing applications, credit screening, and criminal background checks, preparing the lease and move-in package, and ensuring a smooth resident move-in and lease signing.
- Follows established policies and procedures by monitoring and ensuring compliance with regulatory requirements, organizational standards, and operational processes related to area(s) of responsibility and reporting violations or infractions to appropriate individual(s).
- Responds quickly and courteously to resident and client/owner concerns and questions and takes prompt action to solve problems and/or document and convey resident or other requests to the appropriate individual(s).
- Designs and executes marketing activities to create and drive traffic to the community, including implementing resident referral and employer outreach programs, using internet marketing tools (Craigslist, Facebook, e-mail, and other websites), and following other community-specific marketing plans, drives, and special programs.
- Uses the on-site property management software (OneSite, Yardi, etc.) to track apartment availability, record traffic and leasing activities, manage resident and prospect data, and capture critical demographic and other information about existing and future residents.
- Stays informed about current market and competitor conditions that may impact the community’s occupancy and sales results, develops and implements short- and long-term marketing plans and goals to sustain occupancy, and follows the community’s established policies related to concessions, specials, and other programs to boost occupancy.
- Executes and performs activities in support of the community’s lease renewal program by preparing lease renewal letters and packages for residents, meeting with and contacting renewing residents in advance of move-out dates and ensuring that lease renewal documents are signed and implemented on time.
- Practices proper safety techniques in accordance with Company, community, and departmental policies, procedures, and standards by immediately reporting any mechanical or electrical equipment malfunctions, employee/visitor/resident injuries or accidents, or other safety issues to appropriate individual(s).
What you bring
yardi
one site
lihtc
hud
sales skills
math skills
- Must be able to interpret the regulatory documents for properties under various programs such as Hud Insured Loan requirements, Land Use Agreements under the Low-Income Housing Tax Credit Program, Bond Programs, ADU, and similar local and state programs.
- Demonstrated proficiency in word processing, property management software (preferably Yardi and/or One Site), and spreadsheet management programs in order to complete required reports and employment documents.
- Must be experienced in audit corrections and responses to regulatory agents.
- Incumbents must have all licenses and/or certifications as required by State and Local jurisdictions
- Must be able to identify and calculate the correct income, rent and utility allowances that apply to each program and location and monitor for compliance with any program restrictions. Should be familiar with the use of alternative utility allowances for maximum rent potential.
- Proficiency and fluency in using the internet for marketing, advertising, and sales-related circumstances, including using Craigslist, Google and other search engines, and navigating the internet and websites.
- Incumbents must be able to physically access all exterior and interior parts of the community and amenities.
- Incumbents must have valid driver’s license to operate a golf cart on property.
- Demonstrated ability to apply sales skills, such as generating sales leads, conducting sales presentations, qualifying prospects, and closing.
- Incumbents work in an office environment, but also may have frequent exposure to outside elements where temperature, weather, odors, and/or landscape may be unpleasant and/or hazardous.
- Must be able to work a flexible work schedule, which includes weekends and/or holidays
- High School diploma, GED or an employment history that demonstrates the application and usage of a sales, marketing, internet and customer service background sufficient to resolve customer complaints and issues and complete financial records, documents, and reports.
- Demonstrated mathematical skills necessary to add, subtract, multiply, and divide numbers, decimals, and fractions, and calculate percent’s in order to complete financial records, budgets, and other fiscal reporting information.
- Working knowledge of LIHTC and HUD programs required.
- Demonstrated ability to read, write, and communicate effectively to comprehend and complete legal documents, sell and explain apartment features, and answer questions.
- Incumbents must be able to stand, walk and/or sit for extended periods of time and push, pull, lift, carry, or maneuver weights of up to twenty (20) pounds independently and fifty (50) pounds with assistance.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- credit screening
- criminal background checks
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Company
Overview
- Driving transformative change in residential real estate.
- Building and managing high-quality residential communities.
- Creating exceptional living experiences for residents.
- Excelling at acquiring and developing properties in key markets.
- Specializing in multifamily development and property management.
- Delivering above-market returns for investors.
- Improving the quality of life for residents.
- Committed to excellence and innovative approaches.
- Resourcefulness: Take charge mentality; ‘Don’t wait, act.’ Operate with a ‘find a way’ mindset.
- Intentionality: Strategic connections, lasting impact. Quality relationships over quantity of clients.
- Connection: Our strength is in bonds we share. United we thrive.
- Transparency: Accountability in every action. Full accessibility and visibility, no surprises.
- Innovation: Advanced technology meets thoughtful care. Deliver results with a high touch, high tech approach.
- Reputation (Ownership): We build trust by respecting each other, residents, and the properties we manage.
50% Reduction Target
Greenhouse Gas Emissions
The company aims to reduce Scope 1 & 2 greenhouse gas emissions by 50% across its portfolio by 2030.
66% Emissions Reduction
Achieved Since 2019
The company has achieved a 66% reduction in Scope 1 & 2 emissions since 2019 as of 2023.
83% Green Certified
Multifamily Communities
83% of managed multifamily communities are Green Building Certified as of August 2024.
100% Renewable Energy
Electricity Procurement
The company procures 100% of operationally controlled electricity from renewable sources in its wholly-owned portfolio since 2021.
- EV charging available at 65% of properties, target 100% by 2030.
- 100% of leases include a Sustainability Addendum as of 2023.
- Reduced water consumption 3% since 2020; target 20% reduction by 2030.
- 16.8% of non-hazardous waste diverted from landfill in 2023.
- Pathway includes measuring/disclosing 100% Scope 1 & 2 and >90% Scope 3 emissions, energy efficiency, renewables, and offsets.
51% Female Managers
Management Gender Equality
The company achieved gender equality at the management level ahead of schedule, surpassing the original target for 2025.
20% Spend Increase
Supply Diversity
The company increased its spend with minority and women-owned suppliers by approximately 20% in 2023.
- Board composition as of mid-2023: 33% female, 44% racially/ethnically diverse
- Achieved gender equality at management level three years ahead of 2025 goal
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