Property management firm providing comprehensive services to residential and commercial sectors.
First-line portal support handling queries, requests, and incidents via ServiceHub.
14 days ago ago
Junior (1-3 years)
Full Time
England, United Kingdom
Office Full-Time
Company Size
600 Employees
Service Specialisms
Property Management
Residential Block Management
Estate Management
Development Consultancy
Retirement Living
Prime Property
Health & Safety
Financial Control
Sector Specialisms
Residential
Role
Description
Process a high volume of service requests—such as address changes, password resets, registrations, and similar tasks—ensuring timely follow-up and resolution.
Build and maintain effective working relationships with both internal teams and external system providers.
Serve as the initial point of contact for all R&R Portal enquiries, logging and managing cases through the ServiceHub ITSM system.
Prepare and present monthly performance reports, including relevant metrics and service statistics.
Develop strong operational knowledge of the Dynamics CRM platform to accurately triage and escalate tickets to the appropriate teams, providing ongoing support until each issue is fully resolved.
Coordinate and deliver clear written and verbal communication across the organisation and directly to clients, lessees, and contractors where required.
Requirements
Benefits
Information not given or found
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Early 1990s
Year Founded
The company was established at the beginning of the 1990s and has since grown to become a leading property management provider.
With a focus on both residential and commercial properties, the company offers expert management solutions tailored to diverse client needs.
The company manages a wide range of property types, from luxury residential developments to large-scale commercial estates.
Specializing in seamless property management, the company delivers everything from day-to-day operational support to strategic financial planning for property owners.
Known for its technology-driven approach, the company integrates innovative tools to streamline management processes and enhance service delivery.
Culture + Values
Commitment to delivering exceptional service to clients.
Focus on building long-lasting relationships with residents and clients.
A collaborative approach across all teams to ensure success.
Promoting a positive and supportive work environment.
Continuous investment in the development of employees.
Striving for excellence and innovation in every aspect of the business.
Environment + Sustainability
Net Zero 2030
Sustainability Goal
Aim to achieve net zero emissions by 2030 through strategic environmental initiatives.
Active reduction of carbon footprint through energy-efficient operations.
Focus on waste management, including recycling and reducing landfill use.
Encouraging sustainable practices across all business operations.
Working with suppliers who adhere to sustainable practices.
Inclusion & Diversity
Gender Pay Gap reporting and transparency.
Commitment to equal opportunities in recruitment and development.
Focus on building an inclusive work culture where everyone can thrive.