Portal Support Advisor at Rendall & Rittner in England, United Kingdom | Kablio

Rendall & Rittner

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Portal Support Advisor

Rendall & Rittner

Property management firm providing comprehensive services to residential and commercial sectors.

First-line portal support handling queries, requests, and incidents via ServiceHub.

14 days ago ago

Junior (1-3 years)

Full Time

England, United Kingdom

Office Full-Time

Company Size

600 Employees

Service Specialisms

Property Management

Residential Block Management

Estate Management

Development Consultancy

Retirement Living

Prime Property

Health & Safety

Financial Control

Sector Specialisms

Residential

Role

Description

Process a high volume of service requests—such as address changes, password resets, registrations, and similar tasks—ensuring timely follow-up and resolution.
Build and maintain effective working relationships with both internal teams and external system providers.
Serve as the initial point of contact for all R&R Portal enquiries, logging and managing cases through the ServiceHub ITSM system.
Prepare and present monthly performance reports, including relevant metrics and service statistics.
Develop strong operational knowledge of the Dynamics CRM platform to accurately triage and escalate tickets to the appropriate teams, providing ongoing support until each issue is fully resolved.
Coordinate and deliver clear written and verbal communication across the organisation and directly to clients, lessees, and contractors where required.

Requirements

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Early 1990s

Year Founded

The company was established at the beginning of the 1990s and has since grown to become a leading property management provider.

With a focus on both residential and commercial properties, the company offers expert management solutions tailored to diverse client needs.
The company manages a wide range of property types, from luxury residential developments to large-scale commercial estates.
Specializing in seamless property management, the company delivers everything from day-to-day operational support to strategic financial planning for property owners.
Known for its technology-driven approach, the company integrates innovative tools to streamline management processes and enhance service delivery.

Culture + Values

Commitment to delivering exceptional service to clients.
Focus on building long-lasting relationships with residents and clients.
A collaborative approach across all teams to ensure success.
Promoting a positive and supportive work environment.
Continuous investment in the development of employees.
Striving for excellence and innovation in every aspect of the business.

Environment + Sustainability

Net Zero 2030

Sustainability Goal

Aim to achieve net zero emissions by 2030 through strategic environmental initiatives.

Active reduction of carbon footprint through energy-efficient operations.
Focus on waste management, including recycling and reducing landfill use.
Encouraging sustainable practices across all business operations.
Working with suppliers who adhere to sustainable practices.

Inclusion & Diversity

Gender Pay Gap reporting and transparency.
Commitment to equal opportunities in recruitment and development.
Focus on building an inclusive work culture where everyone can thrive.

Articles

Residents FAQs (includes key contacts like CustomerFeedback)

Trustpilot Reviews

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