Director of Janitorial Operations - Shreveport, LA

Description

• Ensures compliance with health, safety, and environmental policies across all operations.
• Implements corrective action plans in coordination with supervisors and site managers.
• Implements standardized operating procedures and quality assurance programs to maintain compliance with safety, environmental, and industry standards.
• Serves as the primary operational liaison for key clients, ensuring service excellence and contract compliance.
• Identifies and implements operational innovations to streamline workflows and elevate service quality.
• Collaborates with the Director of Operations, Brand Leadership and corporate leadership on strategic initiatives.
• Analyzes operational data to identify efficiency improvements and cost-saving opportunities.
• Promotes a culture of accountability, teamwork, and continuous improvement.
• Oversees operations across multiple client sites and accounts, ensuring consistent, high-quality janitorial services.
• Partners with leadership to forecast needs, support business planning, and deliver on profitability targets.
• Expands existing business through additional services and enhancement projects.
• Leads regular inspections to ensure facilities meet company and client cleanliness standards.
• Leads, coaches, and develops a team of operations and site managers to achieve service, financial, and operational goals.
• Supports new account startups and transitions, ensuring smooth onboarding and consistent service delivery.
• Ensures sufficient staffing, scheduling, and resource allocation to meet customer and operational requirements.
• Evaluates performance, identifies training needs, and mentors future leaders within the organization.
• Conducts routine site visits and client meetings to assess satisfaction and identify opportunities for improvement.
• Develops and manages budgets, including labor, supplies, and equipment.

Requirements

• Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams).
• Proven ability to manage budgets, labor planning, and operational KPIs.
• 3+ years in a multi-site leadership role.
• Availability for weekends, holidays, and emergencies as required.
• Excellent communication, problem-solving, and relationship-building skills.
• Bilingual in English and Spanish (preferred.)
• Bachelor’s degree in Business, Management, or related field preferred (or equivalent experience).
• Valid U.S. Driver’s License and acceptable driving record.
• Thorough understanding of janitorial processes, cleaning equipment, and safety standards.
• Authorized to work in the United States (E-Verify required).
• Reliable transportation and ability to travel up to 50% (including occasional air travel).
• 5+ years of progressive experience in facilities or janitorial operations management.

Benefits

• Consistent with the Americans with Disabilities Act (ADA), all state & federal requirements, it is the policy of The Facilities Group to provide reasonable accommodation when requested by a qualified applicant or employee with a disability, unless such accommodation would cause an undue hardship. The Facilities Group also provides reasonable accommodation as required under the Pregnant Workers Fairness Act (PWFA) for limitations related to pregnancy, childbirth, or related medical conditions. The policy regarding requests for reasonable accommodation applies to all aspects of employment, including the application process. If reasonable accommodation is needed, please contact the Recruitment Team 813-425-1985.

Training + Development

Interview process

Visa Sponsorship

Security clearance