Technical Account Manager at Yardi in Vancouver, British Columbia, Canada | CAD77,900-81,800 | Kablio

Role

Description

client relationships

software implementation

yardi deployment

product guidance

issue resolution

operations analysis

Build strong client relationships by delivering proactive, consultative support and identifying growth opportunities
Lead software implementation, configuration, and deployment of Yardi products for assigned clients
Provide expert guidance on product features, best practices, and strategic solutions tailored to client needs
Manage and resolve complex or escalated software issues, collaborating closely with internal teams
Analyze client operations to identify opportunities for optimization and improved outcomes

Requirements

bachelor’s degree

yardi

html

sql

microsoft 365

technical support

Knowledge of accounting practices
Independent, sound decision making, critical thinking, and problem-solving skills
Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience
Proven time management and organization skills
Experience with HTML/Cloud Services
Understanding of the property management or relevant Yardi supported industry and industry best practices
Ability to configure and manage networks and peripherals
Proficiency in Microsoft 365 desktop applications
Excellent written and oral communication skills
Advanced knowledge of Yardi domain or significant experience in relevant industry
Collegial, team-oriented disposition with the ability to establish cooperative working relationships with all levels of employees and clients
Advanced technical and product knowledge of one or more Yardi software products
Excellent interpersonal skills
Two (2) years of technical or client support experience
Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
Demonstrated ability to independently manage and resolve client issues and requests
Competence in one or more of the following areas: Microsoft operating and network system operation, relational databases, or SQL/Oracle language

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1984

Year Established

The company was established as a small startup in 1984.

100+ Countries

Global Reach

The company serves clients across over 100 countries worldwide.

$3B Revenue

Annual Revenue

The company achieved an estimated annual revenue nearing $3 billion.

2024 WeWork stake

Major Investment

The company acquired a majority stake in WeWork in 2024.

Evolved into a global software leader for real estate management.
Privately owned and headquartered in California, expanded into over 40 offices worldwide.
Delivers integrated platforms like Voyager and RentCafe that streamline operations for multifamily, commercial and industrial properties.
Fuelled growth through strategic acquisitions such as PropertyShark.
Typical deployments automate accounting, leasing, maintenance, investment reporting and energy management.
Known for technical depth—Voyager’s advanced GL drill‑downs and multi‑module workflows are especially valued by power users.
Built on a deliberate, innovation‑driven ethos, the firm quietly shapes real estate tech without flashy PR.

Culture + Values

Integrity: The company is committed to honesty, impartiality, fairness, and consistency in all actions and decisions.
Trust: The company fosters trust and confidence among employees, clients, and external partners, while striving to maintain and grow this trust.
Customer Service: Customer satisfaction is a key measure of success, with the goal of attracting new customers and retaining existing clients.
Communication: The company emphasizes clear and effective communication, both internally and externally, to ensure understanding and collaboration.
Perspective: Employees are encouraged to view their work within the broader context of their personal lives, families, and the community.
Respect: The company promotes respect, open-mindedness, and a non-discriminatory environment, encouraging learning from one another.
Responsibility: Every individual is expected to take responsibility for upholding the company's values and beliefs in all activities.
Community Service: The company actively participates in and supports local and global community initiatives.
Intellect and Innovation: The company values curiosity, questioning, and innovation, embracing new technology to benefit both the company and its customers.
Fun: The company promotes a relaxed and enjoyable work atmosphere, fostering a positive attitude toward work and achievements.

Environment + Sustainability

Six Consecutive Years

ENERGY STAR Excellence

Has received the ENERGY STAR Partner of the Year – Sustained Excellence Award every year since 2019.

6,500+ Buildings

ENERGY Benchmarking

Assisted clients in benchmarking energy and water in thousands of buildings, leading to over 300 properties being submitted for ENERGY STAR certification.

No Net-Zero Date

Sustainability Target

Currently does not have a publicly stated target date for achieving net-zero emissions.

Maintains ongoing ENERGY STAR certification for its corporate headquarters in Goleta, California.
Provides a comprehensive sustainability reporting platform consolidating energy, water, waste, and emissions data.

Inclusion & Diversity

45 Global Offices

Global Presence

The company operates in 45 locations worldwide, supporting its commitment to fostering a diverse and inclusive culture.

Strives for a diverse, inclusive, respectful, and informed culture.
Actively listens to employees and clients to shape products and services, fostering long-term relationships built on trust and satisfaction.
Yardi’s workforce spans a wide variety of cultural backgrounds and life experiences.
No specific gender-related statistics or numeric DEI goals publicly disclosed.

Articles

Yardi Systems on Wikipedia

Reddit: Yardi Case Manager feedback (Mar 2025)

Reddit: Yardi API discussion (Mar 2025)

Reddit: Got unsolicited Yardi emails? (Jan 2024)

Slack group for Yardi/SQL/Power BI users

Role

Description

client relationships

software implementation

yardi deployment

product guidance

issue resolution

operations analysis

Build strong client relationships by delivering proactive, consultative support and identifying growth opportunities
Lead software implementation, configuration, and deployment of Yardi products for assigned clients
Provide expert guidance on product features, best practices, and strategic solutions tailored to client needs
Manage and resolve complex or escalated software issues, collaborating closely with internal teams
Analyze client operations to identify opportunities for optimization and improved outcomes

Requirements

bachelor’s degree

yardi

html

sql

microsoft 365

technical support

Knowledge of accounting practices
Independent, sound decision making, critical thinking, and problem-solving skills
Bachelor’s Degree in Business, Finance, Math, or Computer/Engineering Sciences; or an equivalent combination of education and experience
Proven time management and organization skills
Experience with HTML/Cloud Services
Understanding of the property management or relevant Yardi supported industry and industry best practices
Ability to configure and manage networks and peripherals
Proficiency in Microsoft 365 desktop applications
Excellent written and oral communication skills
Advanced knowledge of Yardi domain or significant experience in relevant industry
Collegial, team-oriented disposition with the ability to establish cooperative working relationships with all levels of employees and clients
Advanced technical and product knowledge of one or more Yardi software products
Excellent interpersonal skills
Two (2) years of technical or client support experience
Ability to meet critical deadlines and prioritize multiple tasks in a fast-paced environment
Demonstrated ability to independently manage and resolve client issues and requests
Competence in one or more of the following areas: Microsoft operating and network system operation, relational databases, or SQL/Oracle language

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

Founded 1984

Year Established

The company was established as a small startup in 1984.

100+ Countries

Global Reach

The company serves clients across over 100 countries worldwide.

$3B Revenue

Annual Revenue

The company achieved an estimated annual revenue nearing $3 billion.

2024 WeWork stake

Major Investment

The company acquired a majority stake in WeWork in 2024.

Evolved into a global software leader for real estate management.
Privately owned and headquartered in California, expanded into over 40 offices worldwide.
Delivers integrated platforms like Voyager and RentCafe that streamline operations for multifamily, commercial and industrial properties.
Fuelled growth through strategic acquisitions such as PropertyShark.
Typical deployments automate accounting, leasing, maintenance, investment reporting and energy management.
Known for technical depth—Voyager’s advanced GL drill‑downs and multi‑module workflows are especially valued by power users.
Built on a deliberate, innovation‑driven ethos, the firm quietly shapes real estate tech without flashy PR.

Culture + Values

Integrity: The company is committed to honesty, impartiality, fairness, and consistency in all actions and decisions.
Trust: The company fosters trust and confidence among employees, clients, and external partners, while striving to maintain and grow this trust.
Customer Service: Customer satisfaction is a key measure of success, with the goal of attracting new customers and retaining existing clients.
Communication: The company emphasizes clear and effective communication, both internally and externally, to ensure understanding and collaboration.
Perspective: Employees are encouraged to view their work within the broader context of their personal lives, families, and the community.
Respect: The company promotes respect, open-mindedness, and a non-discriminatory environment, encouraging learning from one another.
Responsibility: Every individual is expected to take responsibility for upholding the company's values and beliefs in all activities.
Community Service: The company actively participates in and supports local and global community initiatives.
Intellect and Innovation: The company values curiosity, questioning, and innovation, embracing new technology to benefit both the company and its customers.
Fun: The company promotes a relaxed and enjoyable work atmosphere, fostering a positive attitude toward work and achievements.

Environment + Sustainability

Six Consecutive Years

ENERGY STAR Excellence

Has received the ENERGY STAR Partner of the Year – Sustained Excellence Award every year since 2019.

6,500+ Buildings

ENERGY Benchmarking

Assisted clients in benchmarking energy and water in thousands of buildings, leading to over 300 properties being submitted for ENERGY STAR certification.

No Net-Zero Date

Sustainability Target

Currently does not have a publicly stated target date for achieving net-zero emissions.

Maintains ongoing ENERGY STAR certification for its corporate headquarters in Goleta, California.
Provides a comprehensive sustainability reporting platform consolidating energy, water, waste, and emissions data.

Inclusion & Diversity

45 Global Offices

Global Presence

The company operates in 45 locations worldwide, supporting its commitment to fostering a diverse and inclusive culture.

Strives for a diverse, inclusive, respectful, and informed culture.
Actively listens to employees and clients to shape products and services, fostering long-term relationships built on trust and satisfaction.
Yardi’s workforce spans a wide variety of cultural backgrounds and life experiences.
No specific gender-related statistics or numeric DEI goals publicly disclosed.

Articles

Yardi Systems on Wikipedia

Reddit: Yardi Case Manager feedback (Mar 2025)

Reddit: Yardi API discussion (Mar 2025)

Reddit: Got unsolicited Yardi emails? (Jan 2024)

Slack group for Yardi/SQL/Power BI users