Rapid Response Coordinator

Description

As a Rapid Response Coordinator, you will be responsible for overseeing the work-order management and customer experience for a variety of national and strategic accounts.

• Contract Management - Create and deliver quotes based upon customers' requests. Manage and maintain invoicing, administrative, and customer tasks.
• Lead Communication: Serve as the primary point of contact, facilitating prompt and transparent communication between customers and our operations and service teams in the field.
• W.O. Management - Meet and exceed customer expectations by promptly responding to emergency and non-emergency work-order requests via phone, email, software, and a variety of web-based platforms.

Requirements

• 1+ years of customer service or dispatching experience preferred.
• Demonstrate a strong commitment to accuracy and attention to detail.
• Willingness to work independently and as part of a team in a fast-paced environment.
• Problem analysis and problem resolution at both a strategic and functional level
• Ability to successfully multitask in a high-demand environment.
• Communicate professionally and effectively with all levels of the organization

Benefits

Job Type: Hourly, Overtime Opportunities

Pay Range: $22 – $30 per hour based upon experience + Performance & Team Bonus Opportunities

Our secret? A people-first culture that rewards teamwork, work-ethic, and taking ownership—literally. With our Team Ownership Program, every employee receives $10,000 in annual company profit units each year making them an owner of the business. When the company wins, you win too.

• Set Schedule with 24/7 Availability – You’ll have a regular schedule, but on-call shifts — including nights, weekends, and holidays — will be required.
• You Can Grow with Us: In 2022, Axis had 5 branches and 5 management roles. In 2025, it has 35 branches and 60 management positions—explosive growth with no end in sight. We’re redefining what’s available for those who work hard and are a great teammate to those around them. Join us, and you’ll find clear career paths, a dynamic culture, and real advancement opportunities—whether you aim to lead a team, manage a branch, try a new department/role, or even relocate to another Axis office across the US. Add shared monthly bonuses and a culture that celebrates your hard work, and the question isn’t if you’ll grow, but how far. We are growing. Will you grow with us?
• You Can Be an Owner: Each year you will receive $10,000 in annual profit units through our Team Ownership Program—when Axis wins, you win.
• You Work Hard & Be Rewarded: The busier we are, the more you earn through shared monthly bonus pools. If you’re looking for a place where your work ethic is truly recognized, you’ve found it.
• You’re Guaranteed Top-Tier Benefits: At Axis, we prioritize the well-being of you and your family by covering 100% of the monthly premiums for full-time employees' medical, dental, vision, and short-term disability insurance. To ensure affordability, we also cap the monthly premium costs for employees requiring dependent or family coverage. You’ll start with 2 weeks of paid time off annually, which increases with your tenure. You will also be eligible to participate in our 401(K) plan from day one, with the company matching up to 5% of your contributions. Additionally, we provide $50,000 in company-paid life insurance.
• Office-Based – This is an in-office role, with select and work-from-home opportunities based upon seasonality and team workload.

Training + Development

Interview process

Visa Sponsorship

Security clearance