Make sure the customer’s voice is at the heart of every change we make
Build and manage a simple, consistent quality assurance framework that works for everyone and drives excellent customer outcomes and brilliant colleague experience.
Keep our processes and standards fresh, relevant and fit for the future
Turn checks, audits and feedback into clear insights and suggested actions
Work with leaders and team to help them understand how we are performing and drive a continuous improvement culture within the team
Manage and support a team of coaches and a trainer, ensuring the training programme and coaching support are insight-driven and focused on improving performance
Requirements
quality management
auditing
lean six sigma
agile
analytical
problem solving
A qualification in quality management, auditing, or equivalent experience in setting up or managing quality assurance in a regulated setting
A curious mind with great analytical and problem-solving skills
The confidence to share clear timely feedback that drives action
Knowledge of improvement tools such as Lean Six Sigma or Agile methods
Strong management, communication and influencing skills with a collaborative approach
Benefits
800+ discounts or cashback on shopping, holidays, and more.
Spot training needs quickly and working with our trainer along with L&D to put the right support in place
You’ll work Monday to Friday
Enjoy 34 days leave (this includes bank holidays and a "me day"!), and the option to buy five days more (subject to criteria).
This is a hybrid role, and you’ll spend a minimum of 2 days in our One Strawberry Lane office, and the rest working from home
Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies.
2 days paid volunteering
Generous pension and 3x salary life insurance. Check more benefits online!
Training + Development
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Interview process
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Visa Sponsorship
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Security clearance
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Company
Overview
Founded with a vision to transform lives through safe, secure, and affordable homes.
Provides housing, care, and support services, specializing in helping vulnerable individuals.
Operates across multiple regions in the UK, focusing on residential and healthcare sectors.
Known for innovative solutions, including supported housing and social care integration.
Collaborates with local authorities, charities, and healthcare providers to maximize impact.
Portfolio includes a wide range of projects from affordable housing developments to care facilities for those with special needs.
Continues to expand its reach with a focus on enhancing community well-being and individual independence.
Culture + Values
We are passionate about making a positive difference to people’s lives.
We believe in treating people with respect, dignity, and fairness.
We are committed to making housing and services accessible and inclusive for all.
We focus on creating innovative solutions that meet people’s needs.
We work together as one team, driven by shared goals and values.
We strive to deliver outstanding services and exceed expectations.
We take pride in our integrity, transparency, and accountability.
Environment + Sustainability
Aim to improve sustainability through energy-efficient measures.
Focusing on reducing energy consumption and increasing renewable energy sources.
Adopted sustainable construction practices in new developments.
Track and report environmental performance annually.
Inclusion & Diversity
Focused on building an inclusive culture where everyone feels valued.
Aim to increase gender diversity at all levels, with a focus on leadership roles.
Implemented training programs to promote inclusive leadership and support diverse teams.
Actively supports flexible working to improve work-life balance.