Quality and Insights Manager

Description

• Make sure the customer’s voice is at the heart of every change we make
• Build and manage a simple, consistent quality assurance framework that works for everyone and drives excellent customer outcomes and brilliant colleague experience.
• Keep our processes and standards fresh, relevant and fit for the future
• Turn checks, audits and feedback into clear insights and suggested actions
• Work with leaders and team to help them understand how we are performing and drive a continuous improvement culture within the team
• Manage and support a team of coaches and a trainer, ensuring the training programme and coaching support are insight-driven and focused on improving performance

Requirements

• A qualification in quality management, auditing, or equivalent experience in setting up or managing quality assurance in a regulated setting
• A curious mind with great analytical and problem-solving skills
• The confidence to share clear timely feedback that drives action
• Knowledge of improvement tools such as Lean Six Sigma or Agile methods
• Strong management, communication and influencing skills with a collaborative approach

Benefits

• 800+ discounts or cashback on shopping, holidays, and more.
• Spot training needs quickly and working with our trainer along with L&D to put the right support in place
• You’ll work Monday to Friday
• Enjoy 34 days leave (this includes bank holidays and a "me day"!), and the option to buy five days more (subject to criteria).
• This is a hybrid role, and you’ll spend a minimum of 2 days in our One Strawberry Lane office, and the rest working from home
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies.
• 2 days paid volunteering
• Generous pension and 3x salary life insurance. Check more benefits online!

Training + Development

Interview process

Visa Sponsorship

Security clearance