Helpdesk Specialist (contract)
Xcel Energy
Facilitate new hire onboarding and provide Level 2 technical support for hardware/software issues.
8 days ago ago
$18 - $24
Junior (1-3 years)
Contractor
Minneapolis, MN
Office Full-Time
Company Size
14,000 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Technical Services
Design
Sector Specialisms
Residential
Commercial
Industrial
Utilities
Energy
Infrastructure
Buildings
Government
Role
What you would be doing
onboarding
system knowledge
ticket documentation
level 2 support
escalation
troubleshooting
- Facilitate the onboarding process for new employees by ensuring timely setup and access to necessary systems.
- Maintain up-to-date knowledge of company systems and technologies to provide accurate assistance.
- Document all support interactions and resolutions in the ticketing system for future reference.
- Provide Level 2 technical support for end users, addressing complex hardware and software issues.
- Collaborate with Level 3 support teams to escalate unresolved issues as needed.
- Troubleshoot installation and configuration problems effectively to minimize downtime.
What you bring
troubleshooting
ticketing
documentation
technical support
communication
problem solving
- Experience with onboarding processes or training new employees is a plus.
- Excellent communication skills, both verbal and written, for effective user interaction.
- Proficiency in troubleshooting hardware and software installations and configurations.
- Strong problem-solving skills with the ability to diagnose technical issues quickly.
- Previous experience in a technical support or IT role is preferred.
- Ability to work independently as well as collaboratively within a team environment.
- Familiarity with ticketing systems and documentation practices.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
People also searched
General Admin & Support Jobs in Minneapolis United StatesIT Admin Jobs in Minneapolis United StatesCustomer Service Jobs in Minneapolis United StatesTechnical Coordinator Jobs in Minneapolis United StatesTechnical Admin Jobs in Minneapolis United StatesIT Support Jobs in Minneapolis United StatesGeneral Admin & Support Jobs in Bloomington United StatesIT Admin Jobs in Bloomington United States
Company
Overview
1909
Year Established
The company has a history spanning over a century, demonstrating its long-standing presence in the energy sector.
- hidden炳 Renewable energy solutions, including wind and solar power.
- hidden炳 Reducing carbon emissions and increasing clean energy generation.
- hidden炳 Large-scale renewable projects like the Rush Creek Wind Project in Colorado.
- hidden炳 Service offerings cover residential, commercial, and industrial energy needs with an emphasis on sustainability.
- hidden炳 Leader in energy efficiency programs, helping customers reduce consumption and costs.
- hidden炳 Innovates in the energy sector, balancing economic and environmental goals.
90% Reduction
CO2 Emissions
Achieved a significant reduction in carbon dioxide emissions through sustainable practices and energy efficiency initiatives.
20 Hours
Employee Training
Provides employees with 20 hours of annual training focused on professional development and personal growth opportunities.
- Fosters a culture of innovation and creativity.
- Encourages open communication and collaboration.
- Values diversity and inclusion within the workplace.
- Supports community engagement and corporate social responsibility.
57% reduction
Carbon emissions from electricity
Achieved a 57% reduction in carbon emissions from 2005 levels as of early 2025.
1.5 million EVs
Electric vehicles enabled by 2030
Plans to enable 1.5 million electric vehicles by 2030 as part of broader sustainability goals.
$45 billion investment
In renewable energy projects
Investing $45 billion in generation, transmission, and other clean energy projects over five years (2024–2029).
54% carbon-free energy
In 2023
Achieved a 54% share of carbon-free energy in 2023, contributing to long-term sustainability goals.
- Plans for zero-carbon fleet and enhanced EV charging infrastructure by 2030/2035 include enabling 1.5 million electric vehicles and achieving $1/gallon equivalent fuel savings for customers.
- Investing in 4,000 MW+ of new wind and solar capacity by 2032, with all coal plants retiring by 2030 and nuclear energy extended until 2040.
- Developing battery storage technologies, such as a 10 MW iron-air battery, and piloting innovative solutions like hydrogen, RNG, heat pumps, and smart water heaters.
- Built a network of ~750 high-speed public EV charging stations in Minnesota and Wisconsin by 2026, alongside a home charger installation program to support widespread EV adoption.
Kablio AIIf you're someone who helps build and power the world (or dreams to), Kablio AI is your pocket-sized recruiter that gets you hired.
Copyright © 2025 Kablio