Renewal Coordinator

Description

• Re-estimate contract to ensure costs are updated with current labor rates and hours to perform the work.
• Manage a list of customers and annual renewal dates.
• Responsible for retention, customer satisfaction and growth within the customer base.
• Identify customer needs across fire alarm, sprinkler and security and upsell across product lines and/or expand existing services, based on current customer needs.
• Share status of 120-day process during weekly sales meetings and status of current and past due renewals.
• Manage all retention activities within an assigned service agreement customer base.
• Ask questions, determine customer needs and provide solutions to meet those needs.
• Proactively reach out to each customer in writing 120 days prior to renewal.
• Work internally with managers to improve service delivery.
• Prepare and actively participate in the monthly Service Contract Renewal meeting, following up on actions as needed.
• Address customer concerns and gain customer acceptance prior to renewal date.
• Meet with customers in person as needed.
• Act as the point of contact for the assigned customer base and develop strong relationships with customers, understand how the customer works and know each customer contact by department.

Requirements

• Strong negotiation skills and competitive spirit.
• Effective communication skills and ability to present before broad audiences.
• Bachelor’s degree preferred. Candidates with a combination of education and experience will also be considered.
• Ability to proactively reach out to customers and problem solve.
• Fire Alarm, Fire Protection (sprinkler/suppression) and/or Security industry knowledge a plus.
• Over the counter sales or customer service experience.

Benefits

• Achieve a minimum renewal rate of 95%.
• Tuition reimbursement program.
• Short term and long-term disability.
• Competitive salary based on qualifications.
• 401(k) matching.
• Professional career development opportunities.
• Medical, dental, and vision plans with options.
• Paid time off plan and holidays.
• Life insurance.

Training + Development

Interview process

Visa Sponsorship

Security clearance