Orbit Group is a UK-based provider of housing and property management services.
The interim Workforce & Service Optimisation Manager leads Orbit’s Customer Care workforce planning, real-time management, service delivery analysis and business support functions. Ensuring that our Customer Care department always has the right people, in the right place, at the right time. Providing insight that will inform the delivery of service excellence.
This role blends expert forecasting, data analysis, and resource planning with people leadership, driving a seamless, efficient, and customer-focused operation. By combining technical expertise with strong leadership of Business Support and analytical teams, the role ensures colleagues are supported and customers consistently receive excellent service.
This role is part of our Customer directorate where you'll help us to lead the way in keeping our promise to more than 100,000 customers.
If you want to experience work that’s truly rewarding, join us. Because when we achieve together, customers and communities thrive.
We put the safeguarding of our customers, colleagues and contractors at the heart of everything we do and as such, certain roles will be subject to a DBS check.
For leaders, our tailored development journeys are designed to stretch and strengthen your leadership skills. As well as practical training, we give you access to renowned business schools and experiential programmes for greater breadth and depth of learning.
We believe everyone is entitled to a good home they can afford, in a place they are proud to live. More than 100,000 people live in our homes.
The interim Workforce & Service Manager role works in a hybrid way with opportunity to work from home as well as from our Customer Care Hub in Coventry, Warwickshire. The post is required to commence on or as close to 29 December 2025 for a minimum period of 3 months.
We strive to create an inclusive experience with benefits and wellbeing programmes designed to help you, and your loved ones, to thrive. For a better work life balance, we offer flexible working opportunities for many roles.
From training programmes to professional qualifications, we provide opportunities to learn and develop at every stage of your career. Whether you’re a student, graduate or experienced professional we’ll support you to grow.