Undergraduate Paid Placement Year 2026 – Contact Centre Resource Planner Intern

Description

• Real time analytics and managing day-to-day operations
• Helping to ensure the scheduling of our resource for our phones and emails
• Analysing call data
• Be detail-oriented, ensuring accuracy in forecasting, scheduling, and reporting.

Requirements

• Possess good communication skills, with the ability to effectively liaise between all employees.
• Hold or be working towards a degree and be on track to achieve at least a 2:1.
• Have strong organisation skills, able to manage schedules and prioritise tasks in a fast-paced environment.
• Work well independently and as part of a team, with a proactive approach to completing tasks and supporting team members.
• Have a strong work ethic and desire to learn and develop themselves.

Benefits

• Discounts on products from across the Bosch Group
• Access to Bosch Social Club membership offering you and up to 5 friends and family discounts on excursions and events
• Health & wellbeing support including: over 200 trained mental health first aid champions, free of charge employee assistance programme
• Enhanced pension contributions
• Volunteering days
• 20 days annual leave per year plus bank holidays
• Access to the Perkbox Benefits platform
• 39 hours per week – standard working pattern of 08:00 – 17:00 Monday to Thursday and 08:00 – 16:00 Friday with a 1-hour lunchbreak

Training + Development

Interview process

Visa Sponsorship

Security clearance