Data Center Lead
Bgis
Lead data center team, manage installations, troubleshooting, training, and operations.
21 days ago ago
Expert & Leadership (13+ years)
Full Time
South Jordan, UT
Onsite
Company Size
8,000 Employees
Service Specialisms
Facilities Management
Project Management
Energy Management
Sustainability Consulting
Design and Engineering
Construction Management
Property Development
Real Estate Services
Sector Specialisms
Healthcare
Education
Government and Public Sector
Oil, Gas and Resources
Critical Environments
Utilities and Infrastructure
Retail
Financial Services
Role
What you would be doing
security escort
rack stack
cable installation
hardware replacement
capacity management
shipment receiving
- Provides security escort services for carriers, service providers, and maintenance technicians.
- Must comply with all safety policies, practices and procedures.
- Communicates regularly with building security services to manage access and surveillance activities related to protection of customer systems and information.
- Participates in proactive team efforts to achieve departmental and company goals.
- Responds to scheduled and emergency dispatches to Data Center for after-hours service calls and security escorts.
- Provides mentoring, coaching and guidance to all team members.
- Completes assigned and scheduled tasks in a timely manner in accordance with customer deadlines.
- Provides training, inspection and quality assurance reviews for all technician hardware installs.
- Ensures compliance with business requirements, via established Service Level Agreements (SLAs) and other performance indicators (i.e. response time, resolution rate, service quality, customer satisfaction) to ensure service levels are met.
- Completes physical installation and power-up (Rack & Stack) of servers, peripherals, and network equipment.
- Respond to off hour emergency calls.
- Manages all aspects of performance.
- Completes physical installation, dressing, and connection of fiber and copper communications cables.
- Communicates regularly with facility operations to manage work requests related to raised floor customer activities.
- Provides installation and replacement services for hot-swappable or modular hardware components, such as hard drives and power supplies.
- Physical work requirements of the position will include regular walks through Data Center during the day, lifting servers and other equipment (up to 30 kg), working from ladders, running cables, working with hand tools and test equipment, etc.
- Provides visual inspection, status reporting, and power-cycling services in response to customer requests.
- Communicates regularly with core infrastructure teams to manage capacity and availability of IT and Network resources supporting critical systems on raised floor areas.
- Receives, records, and stores shipments of equipment and materials for customers and Data Center use.
What you bring
dcim
tcp/ip
ccna
autocad
3 yrs
customer service
- Demonstrated proficiency with DCIM principles and applications.
- Ability to work in a team environment where diversity, knowledge transfer, and cohesiveness is promoted.
- Demonstrated good understanding of network hardware equipment and TCP/IP networking principles.
- Ability to work independently and with limited supervision to complete assigned tasks.
- Understanding of Data Center security and audit standards: HIPPA, ISO-27001, PCI, PWGSC, CSAE 3416, SSAE16, SOC 1, SOC 2.
- Minimum 1 Technical Certification or equivalent work experience.
- Demonstrated excellent verbal and written communications skills.
- Minimum 3 years’ experience with IT and networking systems, with exposure to technical and operations roles, in a Data Center environment or equivalent work experience.
- Ability to work collaboratively with customers, colleagues, and other service providers to plan and execute tasks.
- Strong working knowledge of Data Center core infrastructure (power, cooling, fire protection) and interactions with raised floor equipment standards.
- Possess a minimum of one supplemental accreditation from established industry organizations such as Cisco (e.g. CCNA, CCNP), CompTIA (e.g. A+), Microsoft (e.g. MCSA, MCSE), Uptime Institute (e.g. AOS).
- Strong proficiency with computer server hardware systems running Windows or UNIX/Linux operating systems.
- Ability to act with urgency to provide world class customer support.
- Experience with dynamic Colocation and Managed Services environments.
- Physical ability to walk jobsites in uneven terrain.
- Demonstrated strong customer service skills and maintain good relations with customers and colleagues.
- Ability to work at heights and from ladders.
- Demonstrated high standards for workmanship, organization, and cleanliness with tasks, equipment, and workspaces.
- Bilingual ability a plus.
- Certified Engineering Technologist (C.E.T.) certification an asset.
- Strong working knowledge of Data Center architectures and systems for raised floor space: equipment cabinets, containment solutions, final power distribution, computer systems, network systems, cabling systems, and communications circuits.
- Regularly lift and/or move up to 75 pounds.
- Ability to regularly walk, use hands and fingers, handle or feel, reach with hands and arms, stoop, kneel, crouch or crawl.
- Documents work in designated ticketing systems, asset management systems, and other record keeping systems as required for reference and audit purposes.
- Strong proficiency with software tools such as Microsoft Office & Visio, AutoCAD.
- The ability to work all shift schedules 7x24x365. On-call rotation as assigned.
- Ability and willingness to travel regionally.
- Advanced troubleshooting skills to investigate and resolve systems and infrastructure problems.
- Provide personal transportation for meetings and job visits away from the office; reimbursed.
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
200M+
Managed Square Feet
Oversees and maintains commercial real estate properties, ensuring efficient operations and optimal performance.
- Founded with a focus on providing top-tier facility management services across North America.
- Specializes in integrated solutions that enhance efficiency, sustainability, and performance of assets.
- Works with various sectors, including commercial, industrial, and government infrastructure.
- Provides services ranging from facility management to energy optimization and project management.
- Offers a range of solutions, from technical services to space planning and design.
- Operates across key markets in Canada, the United States, and abroad, with a growing global presence.
- Customer-Centric: We put the customer at the center of everything we do, driving value for them with expertise and innovation.
- Integrity: We operate in an honest, transparent, and ethical manner, ensuring trust and accountability in all our interactions.
- Innovation: We embrace change and are committed to continuous improvement, leveraging new technologies and innovative solutions to deliver exceptional results.
- Collaboration: We work as a team, valuing diverse perspectives and fostering partnerships to achieve shared goals.
- Excellence: We strive for the highest standards in everything we do, delivering quality results and service to our clients and stakeholders.
2050
Net Zero Target
Commitment to achieving net zero emissions.
- Reducing energy consumption and carbon emissions across all operations.
- Implementing sustainable building design and energy-efficient practices to minimize environmental impact.
- Developing long-term sustainability roadmaps aligned with global climate change objectives.
- Investing in renewable energy solutions and energy optimization initiatives across their portfolio.
- Fosters a diverse and inclusive work environment where all employees feel valued, respected, and empowered.
- Promotes gender equality, with specific efforts to ensure equal opportunities for women in leadership roles.
- Committed to increasing the representation of underrepresented groups within its workforce, particularly in technical and management roles.
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