Operations Manager

Description

The Operations Manager acts as the second-in-command to the Operations Director, taking ownership of day-to-day operational delivery across all business sectors.

• Support the delivery of construction excellence and high levels of client satisfaction
• Support margin protection and maintain awareness of project cashflow.
• Serve as an escalation point for operational issues and project challenges.
• Report operational performance and areas of concern to the Operations Director.
• Ensure timely and accurate client reporting (weekly and monthly).
• Contribute to creating a structured, scalable, and self-sufficient operations function.
• Ensure processes, systems, and reporting operate to a scalable, professional standard
• Promote accountability, ownership, and high performance across teams.
• Strengthen oversight and performance across all project streams
• Champion strong H&S performance and KPI monitoring, including digital reporting tools such as Notify.
• Monitor subcontractor performance in relation to quality, delivery, and safety.
• Work closely with QS teams on variations, valuations, and cost control.
• Ensure consistent communication, expectation management, and service delivery.
• Coordinate between QS, procurement, H&S, commercial, and delivery functions.
• Build and maintain strong professional relationships with Tier 1 clients.
• Drive operational consistency, compliance, and efficiency
• Identify potential risks early and implement corrective or preventative actions.
• Reduce the daily operational burden on the Operations Director
• Support the rollout of automation initiatives and Microsoft 365 optimisation.
• Mentor and support the development of junior leaders.
• Lead and support Contracts Managers, Site Managers, and project teams.
• Oversee day-to-day operations across multiple divisions.
• Maintain oversight of project programmes, key milestones, and delivery progress.
• Ensure compliance with QMS (ISO 9001) and relevant construction legislation.
• Attend client meetings, progress reviews, and commercial discussions.
• Improve, embed, and document operational processes and reporting frameworks.

Requirements

• Experience managing multiple workstreams or divisions
• Experience in fit-out, MEP, passive fire, or social housing (advantageous)
• Knowledge of UK compliance, H&S legislation, and RAMS
• 5+ years’ experience in construction operations or senior project management
• Strong leadership and people management skills
• Experience in construction operations across multi-trade environments
• Calm and effective under pressure, capable of multi-tasking
• SMSTS, CSCS, First Aid (preferred)
• Proven track record working with Tier 1 contractors or similar organisations
• Commercial awareness with understanding of cost, risk, and margin control
• Understanding of QMS, ISO standards, and digital reporting tools
• Ability to implement systems, processes, and digital tools
• Excellent communication and organisational abilities

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance