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Alghanim Academy - Interaction Center, Engineering (Full-time opportunity)
Alghanim Industries
23d ago
Entry-level
Full Time
Kuwait City, Al Asimah, Kuwait
Office Full-Time
Company Size
15,000 Employees
Service Specialisms
Retail & Distribution
Food & Beverage
Automotive
Industrial
Services
Steel Building Solutions
Contracting
Technology & Automation
Sector Specialisms
Engineering
Retail
Automotive Sales and Service
Insulation
Pre-engineered Steel Building Structures
Logistics and Warehousing
Fast Moving Consumer Goods
Food & Beverage
Role
What you would be doing
team management
agent coaching
data analysis
performance monitoring
compliance management
process improvement
The job holder will be responsibile for training, and preparing call center representatives to respond to customer questions and complaints and troubleshoot problems with services or products.
The Interaction Center Supervisor will be managing a team, supervising the activities of the Call Centre, ensuring individual agents are performing against targets, reviewing their performance and coaching/training, preparing reports and analyzing data.
- Working with other supervisors and management team members to support agents and maximize customer satisfaction.
- Preparing reports and analyzing data to assist management as they determine call center goals.
- Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
- Answering agent questions regarding best practices or difficult calls.
- Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
- Identifying operational issues and suggesting possible improvements.
- Make sure that the team leader & IC agents are following the rules of IC, call procedures, data accuracy, and KPI’s
What you bring
bachelor's degree
business admin.
Bachelors degree in Business Adminstration or any related field
BenefitsInformation not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
1932
Year Founded
The company was established in Kuwait in 1932 as a family trading enterprise.
Multi-Billion Dollar
Revenues
The company generates multi-billion-dollar revenues, making it one of the largest in the Gulf region.
Over 30
Countries Operated
The company operates its business globally across more than 30 countries.
Gulf Rankings
Financial Strength
It ranks among the largest privately owned firms in the Gulf region.
- It evolved from a family trading enterprise into a multi-billion dollar multinational.
- It grew by forging exclusive global partnerships and creating its own brands across consumer electronics, home solutions, and steel buildings.
- Its business units span retail, automotive, industrial, and services sectors.
- Projects include automotive dealerships, pre-engineered steel facilities like Kirby, and F&B franchises across the Middle East.
- It supports massive industrial plants, such as Kirby steel-structure factories for regional infrastructure and exports.
- Its engineering arm handles turnkey industrial, maintenance, and construction projects in sectors such as insulation and PEB.
- Its scale and scope—from travel and insurance to logistics and consumer credit—set it apart as a Gulf powerhouse.
- Straight-talking: Encourages open debate where the best ideas win.
- Customer centric: Focuses on customers, providing unmatched service and products.
- Teamwork: Shares information and ideas to improve together.
- Diversity and respect: Values diversity and treats everyone with dignity.
- Empowerment: Empowers individuals to take initiative and make decisions.
- Employees as core assets: Considers employees the most valuable resource.
- Meritocracy: Rewards performance and capabilities with advancement.
250 households
Food waste initiative
Supported a youth environmental initiative that collected food waste from 250 households during Ramadan, converting it into compost and recyclables.
5.26M kg CO₂e
2023 Carbon Footprint
Reported a carbon footprint of ~5.26 million kg of CO₂ equivalent, with Scope 1 emissions at 204,000 kg and Scope 2 at ~5.02 million kg.
Score of 17
Climate Performance Ranking
Achieved a score of 17 on the DitchCarbon index, which is below the industry average of 25 and places the company below 90% of its peers.
- Partnered with Kuwait’s Public Authority for Agriculture Affairs & Fisheries on the 2021/22 'Green Kuwait' campaign, volunteering weekly to plant indigenous trees across Kuwait.
- Washingtonia, a subsidiary, provided sustainable landscaping expertise to Kuwait’s Al‑Shaheed Park and Green Kuwait.
64 Nationalities
Employee Diversity
The company employs individuals from 64 different countries, reflecting a globally inclusive workforce.
90 Days Maternity Leave
Parental Leave Policy
The company offers extended paid maternity leave and paternity leave to support new parents.
UN Women’s Empowerment Principles
Signed the UN Women’s Empowerment Principles in 2018 under the leadership of CEO Omar K. Alghanim, demonstrating commitment to gender equality.
International Women’s Day Campaign
Launched a nationwide video campaign to inspire women in the private sector, highlighting women's contributions and leadership.
Diversity Awareness Sessions
Organized diversity awareness sessions for finance management, reinforcing 'Diversity and Respect' as a core value.
Gender Diversity Initiatives
Actively prioritized gender diversity in recruitment and retention, and supported gender-diversity conferences to foster inclusion.
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