Service Foreperson

Description

• Responsible for assuring technicians are following safety protocol.
• Answer technical questions from field technicians and Service Sales personnel
• While performing the duties of this job, the employee is regularly required to sit, stand, use hands to operate equipment (i.e. tools, computer, keyboard and cell phone, talk and hear).
• Keeps the Area Supervisor informed on the day’s activities and events.
• Assist Dispatch in meeting the Company’s response time promise to customers
• Coordinates and communicates effectively with different departments within ACCO.
• Adhere to and promote ACCO company policies and procedures.
• Counsel technicians when either Customer relations issues arise or internal Company procedures have not been followed
• Communicates project expectations, requirements and due dates with field technicians.
• Assists with job scheduling for service calls, maintenance, and repairs.
• Balance workloads in the area’s routes to keep appropriate skill levels on jobs as needed

Requirements

• Good written and oral communication skills.
• Proactivity / Initiative: Recognizes what needs to be done and accomplishes it in a manner appropriate for one’s level/position and with minimal supervision.
• 2+ years of Journeyman experience with Plumbing mechanical service and repair.
• Strong technical and troubleshooting skills.
• The employee must occasionally lift and/or move up to 10 pounds and occasionally lift and/or move up to 50 pounds.
• 7+ years of experience in Plumbing mechanical service and repair.
• Problem-Solver: Ability to identify, analyze, and solve a problem in support of personal, group, department, or organizational objectives.
• Ability to lift and carry materials ranging from 11-25 lbs. up to 33% of the time.
• Engagement: Shows a knack for using emotion and logic to communicate a persuasive vision and connect with people.
• Ability to utilize a personal computer.
• Ability to climb up and down ladders as needed
• Requires 2 to 6 technicians as direct reports
• Valid (non-commercial) driver’s license with MVR that meets ACCO’s risk insurance standards.
• Strong track record of successfully interacting with customers.
• The employee frequently is required to reach with hands and arms above shoulder height to access equipment. The employee is occasionally required to stand, walk, climb or balance and stoop, kneel, crouch, or crawl (for purposes of accessing equipment in need of repair).
• Teamwork: The ability to effectively work toward common goals with others by supporting, encouraging, and sharing information in an authentic and approachable manner.
• Big Picture: Understands and contributes to organizations’ short- and long-term business strategy. On a personal level has independently developed a vision for short- and long-term career success.
• Commercial/Business Acumen
• Regular and routine attendance
• Numeric and Verbal Reasoning Skills
• Executes QA/QC protocol.
• Insight: The ability to gather and make sense of information that suggests new possibilities.
• Specific vision abilities required by this job include close vision and distance vision.
• High school diploma, Certificate of G.E.D, or certificate of completion in an apprenticeship program in Plumbing, or similar trade or technical program completion.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance