Customer Service Agent at Heidelberg Materials Australia in Pinkenba, Queensland, Australia | Kablio

Role

Description

problem solving

order management

inbound calls

customer service

Problem Solving - work together and innovate to meet the challenges of the day. No two days are the same!
Effectively manage customer orders for concrete and aggregate products
Handle a range of inbound customer calls from around Australia.
You will pride yourself on delivering remarkable customer service and great results, to help ensure we are planning towards the perfect day for our customers.

Requirements

flexible hours

compassionate

customer focus

Shifts are 8am-4pm or 9am-5pm on weekdays, however, you will need to flexible to work between 4am - 7pm as these are the businesses operational hours, and occasionally we will need you to cover these times (with notice).
Compassionate - be attentive to customer requirements and communicate fairly to everyone internal and external.

Benefits

Learning and Development: Fuel your career ambitions with our extensive learning and development opportunities, enabling you to unlock your full potential.
Electronics: Enjoy a 10% discount on a variety of products from JB HiFi.
Novated Leasing: Drive your dream car for less through our partnership with TFM, offering fantastic discounts on vehicles.
Training - Absolutely no logistics or construction industry experience necessary - learn it all through our well-established and structured 4-week training program.
Salary Sacrifice: Take control of your finances by saving on, technology, and work-related items through our salary sacrifice program.
Paid Parental and Grandparent Leave: We support your family life with generous paid leave options, helping you cherish those precious moments with loved ones.
Discounted Concrete & Quarry Products: Save on your home improvement projects with exclusive discounts on concrete and quarry products.
Be rewarded with a quarterly bonus based on your individual performance.
Health and Well-being: Prioritise your health with discounted health insurance, access to retail outlets, and affordable gym memberships.
Car Hire Discounts: Enjoy savings on car rentals through our exclusive car hire discounts.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

A leading supplier of construction materials and provider of products and services to the construction industry.
With a legacy spanning several decades, building a strong foundation in providing high-quality materials and solutions.
Involved in key industries such as transport, utilities, and industrial sectors, providing essential products like concrete, aggregates, and cement.
Committed to sustainability, producing eco-friendly products and solutions.
Projects range from major infrastructure developments to smaller residential builds, emphasizing quality and innovation.
The company has a rich history of growth and expansion, integrating advanced technologies into their processes.

Culture + Values

We create and promote a strong and inclusive culture
We act responsibly and in the best interest of our community and the environment we operate in
We look out for each other
We recognise contributions and celebrate success
We drive fast continuous improvement and progression
We work together to overcome challenges
We promote a culture of flexibility and adaptability
We build trust through open communication
We are accountable for our decisions and actions
We strive to create value for our business, each other and our customers
We act with high energy, urgency and passion
We always act as if it's our own business

Environment + Sustainability

50% revenue

Low-Carbon Products Target

Generate 50% of revenue from low-carbon and circular products by 2030 through the 'ecolution' programme.

400 kg CO₂

Emission Reduction Goal

Reduce specific net CO₂ emissions to 400 kg per tonne of cementitious material by 2030, nearly halving 1990 levels.

26.7% reduction

Scope 1 & 2 Emissions

Target a 26.7% reduction in gross Scope 1 & 2 CO₂ emissions per tonne of product by 2030 (2020 base).

95% reduction

Net-Zero Target

Aim for a 95% reduction in Scope 1 & 2 CO₂ emissions and a 90% reduction in absolute Scope 3 emissions by 2050 (2020 base).

Operate low-carbon concrete range 'Enrich-30/40/50' with guaranteed 30%, 40% or 50% CO₂ reduction (A1‑A3 cradle‑to‑gate)
Pioneer world’s first industrial‑scale CCUS plant at Brevik, Norway, enabling launch of net‑zero cement ('EvoZero') in 2025
Deploy carbon capture, utilisation and storage (CCUS) projects projected to cumulatively save 10 Mt CO₂ by 2030
Ultimate goal: carbon‑neutral cement and concrete across the portfolio by 2050 (net‑zero across value chain)
Science‑based targets (SBTi): reduce gross Scope 1 & 2 CO₂ per tonne by 26.7% and absolute Scope 3 emissions by 25% by 2030 (2020 base)

Inclusion & Diversity

Local country management and international workforce reflect market and customer diversity.
Complementary team composition across management and other teams in internationality, expertise, experience, age, and sexual orientation.
Women in management positions reflect the proportion of women in the total workforce in Germany.

Articles

Role

Description

problem solving

order management

inbound calls

customer service

Problem Solving - work together and innovate to meet the challenges of the day. No two days are the same!
Effectively manage customer orders for concrete and aggregate products
Handle a range of inbound customer calls from around Australia.
You will pride yourself on delivering remarkable customer service and great results, to help ensure we are planning towards the perfect day for our customers.

Requirements

flexible hours

compassionate

customer focus

Shifts are 8am-4pm or 9am-5pm on weekdays, however, you will need to flexible to work between 4am - 7pm as these are the businesses operational hours, and occasionally we will need you to cover these times (with notice).
Compassionate - be attentive to customer requirements and communicate fairly to everyone internal and external.

Benefits

Learning and Development: Fuel your career ambitions with our extensive learning and development opportunities, enabling you to unlock your full potential.
Electronics: Enjoy a 10% discount on a variety of products from JB HiFi.
Novated Leasing: Drive your dream car for less through our partnership with TFM, offering fantastic discounts on vehicles.
Training - Absolutely no logistics or construction industry experience necessary - learn it all through our well-established and structured 4-week training program.
Salary Sacrifice: Take control of your finances by saving on, technology, and work-related items through our salary sacrifice program.
Paid Parental and Grandparent Leave: We support your family life with generous paid leave options, helping you cherish those precious moments with loved ones.
Discounted Concrete & Quarry Products: Save on your home improvement projects with exclusive discounts on concrete and quarry products.
Be rewarded with a quarterly bonus based on your individual performance.
Health and Well-being: Prioritise your health with discounted health insurance, access to retail outlets, and affordable gym memberships.
Car Hire Discounts: Enjoy savings on car rentals through our exclusive car hire discounts.

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

A leading supplier of construction materials and provider of products and services to the construction industry.
With a legacy spanning several decades, building a strong foundation in providing high-quality materials and solutions.
Involved in key industries such as transport, utilities, and industrial sectors, providing essential products like concrete, aggregates, and cement.
Committed to sustainability, producing eco-friendly products and solutions.
Projects range from major infrastructure developments to smaller residential builds, emphasizing quality and innovation.
The company has a rich history of growth and expansion, integrating advanced technologies into their processes.

Culture + Values

We create and promote a strong and inclusive culture
We act responsibly and in the best interest of our community and the environment we operate in
We look out for each other
We recognise contributions and celebrate success
We drive fast continuous improvement and progression
We work together to overcome challenges
We promote a culture of flexibility and adaptability
We build trust through open communication
We are accountable for our decisions and actions
We strive to create value for our business, each other and our customers
We act with high energy, urgency and passion
We always act as if it's our own business

Environment + Sustainability

50% revenue

Low-Carbon Products Target

Generate 50% of revenue from low-carbon and circular products by 2030 through the 'ecolution' programme.

400 kg CO₂

Emission Reduction Goal

Reduce specific net CO₂ emissions to 400 kg per tonne of cementitious material by 2030, nearly halving 1990 levels.

26.7% reduction

Scope 1 & 2 Emissions

Target a 26.7% reduction in gross Scope 1 & 2 CO₂ emissions per tonne of product by 2030 (2020 base).

95% reduction

Net-Zero Target

Aim for a 95% reduction in Scope 1 & 2 CO₂ emissions and a 90% reduction in absolute Scope 3 emissions by 2050 (2020 base).

Operate low-carbon concrete range 'Enrich-30/40/50' with guaranteed 30%, 40% or 50% CO₂ reduction (A1‑A3 cradle‑to‑gate)
Pioneer world’s first industrial‑scale CCUS plant at Brevik, Norway, enabling launch of net‑zero cement ('EvoZero') in 2025
Deploy carbon capture, utilisation and storage (CCUS) projects projected to cumulatively save 10 Mt CO₂ by 2030
Ultimate goal: carbon‑neutral cement and concrete across the portfolio by 2050 (net‑zero across value chain)
Science‑based targets (SBTi): reduce gross Scope 1 & 2 CO₂ per tonne by 26.7% and absolute Scope 3 emissions by 25% by 2030 (2020 base)

Inclusion & Diversity

Local country management and international workforce reflect market and customer diversity.
Complementary team composition across management and other teams in internationality, expertise, experience, age, and sexual orientation.
Women in management positions reflect the proportion of women in the total workforce in Germany.

Articles