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Entry Level Dispatcher
Mister Sparky Electric
Franchise network offering licensed electricians and full electrical services with strong support.
Coordinating service calls and supporting field technicians in the electrical service industry.
13d ago
Entry-level
Full Time
Lowell, AR
Field
Company Size
1,001 Employees
Service Specialisms
Residential electrical services
Commercial electrical services
Electrical maintenance
Electrical repair
Electrical replacement
Sector Specialisms
Residential
Commercial
Role
What you would be doing
customer communication
customer service
technician dispatch
record keeping
appointment scheduling
technician coordination
Learn and follow company policies, safety guidelines, communication protocols.
Inform customers about service windows, delays, or changes in schedule.
Maintain accurate records, job status, customer interactions, and technician requests.
Provide customer service—answering questions, managing expectations, escalating issues when required.
Assign/dispatch field technicians to service calls based on location, urgency, availability, and skills.
Reschedule or adjust appointments as needed, coordinating with customers and technicians.
May require shift work (evenings, weekends, holidays) depending on service hours.
Receive incoming service requests via phone, email, or online forms; log details accurately.
Communicate with technicians to confirm arrival times, job details, and any changes.
What you bring
调度工具
计算机技能
电话处理
沟通技能
多任务处理
背景审查
Familiarity with scheduling, routing, or dispatch tools (e.g., ServiceTitan or similar).
Basic computer skills; ability to learn and use dispatching / scheduling software.
Some experience handling phone calls in a busy environment.
Reliable attendance, punctuality, and professionalism.
Fast‑paced environment, especially during high demand / emergency or after storms.
Good interpersonal skills—team player mindset.
Knowledge or interest in electrical / home service industry (but not required).
Ability to pass background check and drug screening.
Strong verbal and written communication skills.
Able to multitask, stay organized, and handle changing priorities.
Previous experience in customer service or dispatch roles.
Office‑based role with phone/computer use.
Benefits
Health insurance
Stable company with a trusted brand in electrical service.
Performance bonuses or incentive pay.
401(k) or retirement plan.
401(k) matching
Working environment where you matter and are appreciated.
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