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Mister Sparky Electric

Entry Level Dispatcher

Company logo
Mister Sparky Electric
Franchise network offering licensed electricians and full electrical services with strong support.
Coordinating service calls and supporting field technicians in the electrical service industry.
13d ago
Entry-level
Full Time
Lowell, AR
Field
Company Size
1,001 Employees
Service Specialisms
Residential electrical services
Commercial electrical services
Electrical maintenance
Electrical repair
Electrical replacement
Sector Specialisms
Residential
Commercial
Role
What you would be doing
customer communication
customer service
technician dispatch
record keeping
appointment scheduling
technician coordination
  • Learn and follow company policies, safety guidelines, communication protocols.
  • Inform customers about service windows, delays, or changes in schedule.
  • Maintain accurate records, job status, customer interactions, and technician requests.
  • Provide customer service—answering questions, managing expectations, escalating issues when required.
  • Assign/dispatch field technicians to service calls based on location, urgency, availability, and skills.
  • Reschedule or adjust appointments as needed, coordinating with customers and technicians.
  • May require shift work (evenings, weekends, holidays) depending on service hours.
  • Receive incoming service requests via phone, email, or online forms; log details accurately.
  • Communicate with technicians to confirm arrival times, job details, and any changes.
What you bring
调度工具
计算机技能
电话处理
沟通技能
多任务处理
背景审查
  • Familiarity with scheduling, routing, or dispatch tools (e.g., ServiceTitan or similar).
  • Basic computer skills; ability to learn and use dispatching / scheduling software.
  • Some experience handling phone calls in a busy environment.
  • Reliable attendance, punctuality, and professionalism.
  • Fast‑paced environment, especially during high demand / emergency or after storms.
  • Good interpersonal skills—team player mindset.
  • Knowledge or interest in electrical / home service industry (but not required).
  • Ability to pass background check and drug screening.
  • Strong verbal and written communication skills.
  • Able to multitask, stay organized, and handle changing priorities.
  • Previous experience in customer service or dispatch roles.
  • Office‑based role with phone/computer use.
Benefits
  • Health insurance
  • Stable company with a trusted brand in electrical service.
  • Performance bonuses or incentive pay.
  • 401(k) or retirement plan.
  • 401(k) matching
  • Working environment where you matter and are appreciated.
  • Bonus based on performance
  • Paid time off
  • Health, dental, vision insurance options (if full‑time).
  • Growth opportunities, competitive pay, and company benefits.
  • Opportunity for advancement
  • Dental insurance
  • Paid time off / holidays.
  • Vision insurance
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
  • criminal background check
  • drug screening
Company
Overview
$3.8M
Average Gross Revenue
Franchise territories achieve an average gross revenue of $3.8 million.
5-7%
Same-Store Growth
Franchise territories experience consistent same-store revenue growth of 5-7% annually.
Founded 1996
Company Origin
The company was established in 1996 with a commitment to punctual, licensed electrical services.
2006
Franchising Expansion
Began franchising in 2006, expanding across the U.S. under the Authority Brands umbrella.
  • Franchisees benefit from proprietary tools—from training academies to business software and marketing coaches—ensuring reliable operations.
  • Typical projects span electrical repairs, panel upgrades, installations, and emergency service, driven by a 100% satisfaction guarantee.
  • Their standout appeal lies in combining local service independence with national brand strength and economies of scale.
Culture + Values
  • We are committed to providing reliable, efficient, and safe electrical services.
  • Our team is dedicated to exceeding customer expectations.
  • We operate with integrity, honesty, and transparency.
  • We prioritize the safety and well-being of our employees and customers.
  • We take pride in our craftsmanship and professionalism.
  • We are committed to fostering a positive and collaborative work environment.
Environment + Sustainability
By 2050
Net-Zero Emissions Target
The company is committed to achieving net-zero emissions by 2050 as part of its sustainability goals.
  • Focuses on reducing energy consumption and promoting eco-friendly electrical solutions.
  • Encourages the adoption of energy-efficient technologies and practices in its operations.
  • Committed to reducing its carbon footprint through the use of sustainable products and services.
Inclusion & Diversity
  • Fosters an inclusive work environment where all employees are valued and respected.
  • Committed to providing equal opportunities for all employees, regardless of gender or background.
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