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Client Success Manager
Julian Wadden
Manage landlord and tenant relations to retain clients and boost occupancy.
9d ago
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years), Expert & Leadership (13+ years)
Full Time
Salford, England, United Kingdom
Hybrid
Company Size
61 Employees
Service Specialisms
Sales
Lettings
Property Management
Mortgage Advice
Property Valuation
Financial Services
Furnishing Solutions
Buy to Let Brokerage
Sector Specialisms
Property Sales
Property Lettings
Property Management
New Homes
Collection Properties
Role
What you would be doing
retention reporting
retention forecasting
exit interviews
landlord engagement
renewal strategies
churn tracking
- Prepare retention reports for senior leadership.
- Work closely with finance and lettings teams to forecast the impact of retention.
- Conduct exit interviews with departing landlords to understand pain points and create win back opportunities.
- Proactively engage with landlords through regular reviews, portfolio performance updates, and value add services.
- Design and implement strategies to improve renewal rates for leases and contracts.
- Track landlord and tenant churn rates, identifying trends and risks early.
- Identify landlords who have served notice or indicated dissatisfaction and implement tailored strategies to retain their business.
What you bring
commercial awareness
de-escalation
landlord relations
property management
client retention
negotiation
- Commercial awareness of lettings market dynamics and landlord motivations.
- Ability to de-escalate issues and win back landlord confidence.
- Experience in property/lettings management, landlord relations, or client retention, within the property sector is essential.
- Strong relationship management and negotiation skills.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
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Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
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Company
Overview
Founded in 2007
Year Established
The company carved a unique path through South Manchester’s property scene from its inception.
2022 Expansion
Strategic Acquisition
Joined Thornley Groves and was acquired by Lomond Group, marking a significant regional and operational expansion.
60 Staff
Experienced Team
A tight-knit staff of around sixty professionals delivers personalized service across all real estate needs.
- It has grown into a full‑service real estate firm offering sales, lettings, property management, and in‑house mortgage advisory.
- Across four branches, they combine local expertise with high‑end marketing—floorplans, video tours, aerial drone shots—to make every listing shine.
- They navigate both ends of the market: helping first‑time buyers and seasoned investors, including buy‑to‑let landlords, secure the best deal.
- Typical projects range from guiding clients through high‑value home sales and auctions to managing rental portfolios and mortgage sourcing.
- People are at the heart of everything we do.
- We always go the extra mile for clients and customers.
- We operate with integrity, honesty, and transparency.
- We are dynamic, forward-thinking, and progressive.
- We provide a supportive, friendly, and collaborative environment.
2030
Net Zero Commitment
Achieving Net Zero across operations by 2030, demonstrating a strong commitment to sustainability.
- Focus on reducing energy consumption across all offices.
- Encouraging the use of sustainable materials in business operations.
- Regular assessment of environmental impact and strategy updates.
- We are committed to creating an inclusive and diverse workplace.
- Focus on equal opportunities for all employees, irrespective of background.
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