Customer Outreach Rep III

Description

• Interact with Community Based Organization Caseworkers and DPW/LIHEAP Caseworkers providing training and support to enable UGI customers to receive the appropriate program benefits. Review the COS information and program applications to confirm accuracy and completeness. Confirm compliance with PUC regulation and UGI policy.
• Update and process various tasks relating to the administration of the Universal Service Programs (CAP, LIURP, Operation Share, and CARES including LIHEAP). Track program expenses.
• Develop and deliver presentations for internal and external groups on UGI’s Universal Service Programs.
• Evaluate customer income, usage, billing and payment information for eligibility into programs
• Represent UGI at agency training and community events throughout UGI’s service territory.

Requirements

• Organizational skills and ability to prioritize workload.
• Minimum 1 year of customer service experience and/or experience administering low income programs (external or internal)
• Understanding of Pennsylvania Public Utility Commission (PUC) regulations governing Universal Service Programs.
• Decent oral and written communication skills; knowledge of Spanish (reading / writing) preferred but not required.
• Working knowledge of purchasing, billing, credit and collection procedures and policies.
• High School Diploma or GED
• Basic understanding of Chapter 56 and Chapter 14 regulations.
• Knowledge of MS office tools like Power Point, Excel, Word.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance