Client Services Account Manager

Overview

Manage client accounts, drive renewals and growth for Barbour ABI products.

Key Responsibilities

• client feedback
• account management
• crm logging
• product updates
• revenue targets
• client meetings

Tasks

-Provide feedback from clients to the business, so we can continually improve our offering -Ensure client requests, requirements, queries and training requirements are met, in a timely manner and always to an excellent standard. -Effectively manage regular client contact levels to ensure you are serving your accounts effectively -Understand your clients and match their needs to the Barbour ABI product portfolio -Accurately log your client interactions on the CRM system -Understand and communicate regular product updates to your clients -Provide an unrivalled account management service to your allocated set of clients -Achieve monthly revenue targets on account renewals -Conduct regular meetings with clients on Teams to conduct account reviews, achieve renewals and sell additional products

Requirements

• customer service
• account management
• detail oriented
• planning
• time management
• kpis

What You Bring

-Self-motivated and determined -Strong planning, organisation and time management skills -Achieve relevant KPI's -Excellent customer service skills and the ability to build strong and long lasting relationships with clients -Excellent attention to detail -Capable of working under pressure to tight deadlines -Experience in a similar Client Services / Account Management role -Excellent administrative skills

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Benefits

-Pension and Life Assurance -3pm finish on a Friday -Volunteering days -Salary: £26,500 per annum -Generous commission scheme -25 to 30 days holiday -Day off for your birthday -Hybrid working for everyone -Purchase extra holidays -Great company culture that offers professional development, training and regular social events

About Infopro Digital

-Began with a mission to deliver targeted information and software to professional communities. -Headquartered in Gentilly, France, it operates in 18 countries with teams on five continents. -Offers a broad portfolio: SaaS platforms, technical databases, digital tools, lead-generation services, and specialist trade shows. -Professional expertise spans five sectors: construction/public sector, automotive, risk & insurance, industry, and distribution. -Typical projects include publishing media, building compliance databases, automotive solutions, and running global industry events.

Sector Specialisms