Guest Services Agent - Part Time

Description

• Communicate closely with housekeeping and maintenance teams to ensure that the needs of guests are prioritized to provide the best guest experience possible
• Process packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
• Coordinate the arrival of vendors, guests, deliveries, and prospects, and assist with directing them to appropriate departments and locations on-site and in the parking garage
• Handle all guest interactions with the highest level of hospitality and professionalism while accommodating special requests whenever feasible
• Hold accountability for resolving customer complaints and assisting customers in all inquiries regarding our services, hours of operation, key personnel, in house events, and directions
• Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices
• Provide basic trouble-shooting support for in-room hotel services such as Internet, TV, and movies
• Coordinate the storage room by storing and retrieving guest luggage and packages
• Communicate any relevant feedback from guest and/or other departments with the Guest Service Manager
• Ensure an efficient reception experience for guests, including check-in and check-out, log maintenance requests, and complete audit procedures

Requirements

• Remain proficient in all programs required to manage hotel and residential desk needs
• Must have excellent customer service and interpersonal skills
• Ability to work well within a team.
• Excellent oral and written communication skills for team and guest interactions
• Regular consistent team-building activities and events.
• Ability to multitask in a fast-paced and high volume environment
• Front Office/Concierge experience in hotel, residential or customer focused industry
• Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows required
• High School Degree or equivalent

Benefits

• Discounts to local amenities and vendors.
• Generous referral program ranging from 500-$2,500 depending on business need.
• Comprehensive Benefits Package that provides extended health care, dental care, vision care, life insurance, and critical illness.
• Discounted hotel stays in multiple locations through our Hospitality offerings.
• Continuous learning opportunities with an annual educational allowance.

Training + Development

Interview process

Visa Sponsorship

Security clearance