Develops and manages residential, commercial, office, retail and industrial real estate across North America.
Deliver front‑desk guest services and support in a hotel setting.
6 days ago ago
C$21 - C$22
Junior (1-3 years)
Part Time
Vancouver, British Columbia, Canada
Onsite
Company Size
758 Employees
Service Specialisms
Construction services
Project Management
Property Development
Design
Architecture
Engineering
General Contractor
Sector Specialisms
Residential
Commercial
Industrial
Office
Retail
Hospitality
Role
Description
guest interaction
package processing
vendor coordination
troubleshooting
check-in/out
complaint resolution
Communicate closely with housekeeping and maintenance teams to ensure that the needs of guests are prioritized to provide the best guest experience possible
Process packages, messages, and mail which may be either outgoing or incoming in an accurate and timely manner.
Coordinate the arrival of vendors, guests, deliveries, and prospects, and assist with directing them to appropriate departments and locations on-site and in the parking garage
Handle all guest interactions with the highest level of hospitality and professionalism while accommodating special requests whenever feasible
Hold accountability for resolving customer complaints and assisting customers in all inquiries regarding our services, hours of operation, key personnel, in house events, and directions
Respond to all guest requests in an accurate and timely manner making recommendations based on local knowledge and Level practices
Provide basic trouble-shooting support for in-room hotel services such as Internet, TV, and movies
Coordinate the storage room by storing and retrieving guest luggage and packages
Communicate any relevant feedback from guest and/or other departments with the Guest Service Manager
Ensure an efficient reception experience for guests, including check-in and check-out, log maintenance requests, and complete audit procedures
Requirements
customer service
front office
ms office
high school
teamwork
multitasking
Remain proficient in all programs required to manage hotel and residential desk needs
Must have excellent customer service and interpersonal skills
Ability to work well within a team.
Excellent oral and written communication skills for team and guest interactions
Regular consistent team-building activities and events.
Ability to multitask in a fast-paced and high volume environment
Front Office/Concierge experience in hotel, residential or customer focused industry
Proficiency in MS Outlook, MS Word, MS Excel, and MS Windows required
High School Degree or equivalent
Benefits
Discounts to local amenities and vendors.
Generous referral program ranging from 500-$2,500 depending on business need.
Comprehensive Benefits Package that provides extended health care, dental care, vision care, life insurance, and critical illness.
Discounted hotel stays in multiple locations through our Hospitality offerings.
Continuous learning opportunities with an annual educational allowance.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
Information not given or found
Company
Overview
Founded 1965
Year Established
The company was established in 1965, marking the beginning of its legacy in real estate development.
15,000 homes
Homes Built
Constructed across major cities in North America.
11,200 apartments
Rental Units Managed
Operate across major cities.
18M sq ft
Development Portfolio
Including office, retail, and industrial spaces.
Their US expansion includes landmark projects like the Seattle Times redevelopment and LA skyscrapers.
They have a dedicated real estate capital arm supporting long-term investments and management buyouts.
They emphasize quality control by self-performing construction in master-planned urban communities.
They’re one of the continent’s largest private developers with a legacy of large-scale urban transformation.
Culture + Values
They are committed to excellence, innovation, and delivering the highest quality projects.
They foster a collaborative work environment where team members are empowered and supported.
They act with integrity and are committed to long-term relationships with clients, partners, and employees.
They prioritize safety in all aspects of their operations and seek continuous improvement in their processes.
Environment + Sustainability
2050
Net-Zero Goal
The company aims to achieve net-zero carbon emissions by this year.
Committed to reducing environmental impact through sustainable building practices.
Integrates energy-efficient technologies in all projects to reduce environmental footprint.
Tracks and reports on sustainability performance, including the reduction of greenhouse gas emissions.