Inside Sales Coordinator (Telesales)

Description

The Inside Sales Coordinator serves as a link between our internal functions, customers, and the external team. This role is designed to drive sales growth through proactive engagement and to optimise the effectiveness of our external sales force by providing administrative and active CRM support. The goal is to enhance overall customer satisfaction and contribute directly to our sales targets.

• Collaborating daily with the External Sales Team for lead and opportunity handover or follow-up, regional knowledge sharing, information exchange, and general support.
• Maintaining strong external relationships with customers, including existing and new installers, contractors, distributors, and wholesalers.
• Coordinating with Technical Support/After-Sales for complex product inquiries, troubleshooting, and issue resolution.
• Collaborate effectively and support the objectives of the external sales team.
• Identify and convert sales opportunities while building strong rapport, negotiating effectively, and closing deals successfully.
• Liaising with Logistics/Operations for order tracking, delivery schedules, and stock availability.
• Generating leads through sales calls to potential prospects, developing relationships from the first contact, and nurturing them through the sales cycle.
• Ensure a high level of customer service selling high premium products.
• Working closely with the Marketing Team on lead generation initiatives, marketing campaigns, and opportunities identified during customer events.
• Work independently, take initiative, and manage your own workload efficiently.
• Communicating with Finance/Accounts regarding invoicing and credit control matters.

Requirements

• Speak fluent English.
• Be resilient, adaptable, with attention to details.
• Demonstrate excellent verbal and written communication skills.
• Learn quickly and understand technical product information related to heating and cooling systems to support cross- and up-selling.
• Be IT literate.

Benefits

• Small but supportive team
• Life Insurance
• Comprehensive onboarding training
• Pension scheme
• 25 days of holiday + bank holidays
• Private medical & dental care

Training + Development

Interview process

Visa Sponsorship

Security clearance