Head Technician

Description

• Troubleshoot and perform maintenance on cleaning and restoration equipment, ensuring they are in proper working order.
• Monitor and manage inventory levels for cleaning agents, tools, equipment, and materials.
• Lead, mentor, and train junior technicians to ensure high-quality service and adherence to company standards.
• Document the completion of work, including any unusual circumstances or issues that arose during the job.
• Interact with clients to assess their needs, explain services, and offer recommendations for carpet cleaning or water damage restoration.
• Manage scheduling and assign tasks to team members, ensuring all jobs are completed efficiently and on time.
• Stay updated on OSHA regulations and ensure that safety standards are met at all times.
• Maintain accurate records of service orders, job details, client information, and any follow-up required.
• Supervise water damage restoration processes, including water extraction, drying, dehumidification, and mold remediation.
• Ensure proper usage and storage of all equipment and chemicals, maintaining safety and environmental standards.
• Ensure all treatments and services comply with industry standards and safety regulations.
• Provide estimates and ensure that services are completed as quoted.
• Handle customer concerns or complaints in a professional and effective manner.
• Foster a positive and productive work environment.
• Conduct regular safety audits of the team and the work environment.
• Perform performance reviews and provide constructive feedback to staff.
• Implement and follow up on corrective actions for any deficiencies in service or equipment performance.
• Collaborate with office staff and management to ensure seamless operations and scheduling.
• Order supplies as needed and coordinate with suppliers.
• Maintain strong communication with clients throughout the process to ensure customer satisfaction.
• Ensure all technicians are trained on proper safety protocols, including handling chemicals and water-damaged materials.
• Prepare and review invoices and ensure that they are accurate and reflect the work completed.
• Inspect completed work to ensure it meets company quality standards and client expectations.

Requirements

• Leadership: Strong leadership skills, with the ability to train and manage a team.
• Technical Skills: Experience in carpet cleaning techniques, water restoration, mold remediation, and the operation of related machinery.
• Problem Solving: Ability to troubleshoot and resolve issues that arise on-site.
• Customer Service: Excellent communication and interpersonal skills for interacting with clients.
• Certifications: Industry certifications, such as IICRC (Institute of Inspection, Cleaning and Restoration Certification), may be required or highly beneficial.
• Physical Stamina: The role may involve physical labor, such as lifting heavy equipment, moving furniture, and working in challenging environments.
• Organizational Skills: Ability to manage multiple jobs, schedules, and administrative tasks effectively.

Benefits

• Flexible schedule
• Health insurance
• Free uniforms
• Profit sharing

Training + Development

Interview process

Visa Sponsorship

Security clearance