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Desktop Support Technician
Congruex
Provide frontline tech support, hardware/software troubleshooting, and user assistance.
8d ago
Intermediate (4-7 years), Experienced (8-12 years), Junior (1-3 years)
Full Time
Jacksonville, FL
Onsite
Company Size
1,500 Employees
Service Specialisms
Engineering
Construction
Utility Relocation
Sector Specialisms
Wireline Network Design
Wireless Network Design
Underground Utility Construction
Aerial Utility Construction
Tower Services
Utility Relocation
Utility Protection
Utility Maintenance
Role
What you would be doing
image management
ticket management
hardware installation
software support
asset inventory
user provisioning
- Create, deploy, and manage desktop and laptop images
- Resolve all level one and some level two IT related issues
- Maintain records of hardware and equipment in the asset management database. (CMDB)
- Create, manage, and work on all ticket requests in the JIRA IT ticket management system
- Escalate unresolved issues to senior IT support
- Install, repair, and replace all desktops, laptops, mobile devices, printers, VOIP phones, scanners, and copiers
- Assist with special projects as deemed necessary
- Install, maintain, and troubleshoot all software and application related issues
- Add resolutions of recurring issues to the IT knowledge base
- Coordinate the creation of all new user accounts
- Provide detailed information regarding solutions of all tickets serviced
- Respond to all user requests via emails, phone calls, customer portal, and foot traffic
- Assist users with managing all user accounts
- Weekly inventory of all software
- Inventory all on-hand hardware and software
- Coordinate and follow-up on all tickets for all levels of support
- Physically inventory all hardware annually
- Provide basic networking (Connection Issues) and authentication support (Domain Login or Application Login)
What you bring
autocad
ms office
itil
bachelor’s degree
windows
linux/unix
- Microsoft Windows 10 and 11
- Web browsers (Internet Explorer, Firefox, Chrome, Safari)
- Superior time management skills.
- ITIL training preferred
- Adobe (Reader, Acrobat)
- MacOS and Linux/Unix experience (preferred but not necessary)
- Critical thinking skills: make assessments and provide solutions to problems.
- Excellent verbal and written communication skills.
- Bachelor’s degree (in Science, Technology, Engineering or Mathematics) preferred.
- Working knowledge of hardware (desktops, laptops, mobile phones, printers, copiers and VOIP phones)
- Experience performing virus removal in applications such as malware
- General networking (TCP/IP, DNS, and WINS)
- Android and iOS experience (preferred but not necessary)
- Ability to be flexible, take direction with ease, including changes to schedule and workflow priorities.
- Strong attention to detail.
- MS Office, Adobe Products, AutoCAD, Quickbooks and WEB applications
- Accustomed to working in a fast paced and changing environment
- Deadline driven, self-motivated, and technically savvy.
- Autodesk AutoCAD
- High school diploma or GED equivalent.
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- specializes in building, maintaining, and upgrading broadband networks across the United States.
- operates with a deep commitment to accelerating the growth of broadband infrastructure.
- projects span diverse sectors, providing comprehensive services for large-scale telecom and utility networks.
- prides itself on its ability to deliver turnkey solutions, from planning and design to construction and operation.
- clients include leading telecom and utility companies, as well as regional providers expanding their service reach.
- expertise in both traditional and next-generation networks, supporting everything from fiber optics to 5G deployment.
- key standout is their ability to scale projects rapidly and efficiently, often working in underserved and rural areas.
- diverse portfolio includes building data centers, wireless towers, fiber optic lines, and public infrastructure.
- We put safety first in all we do.
- We approach every job with a sense of urgency and care.
- We value teamwork, collaboration, and communication.
- We have a strong work ethic and a drive to deliver excellence.
- We foster a culture of trust, integrity, and accountability.
Aim by 2030
Net-Zero Target
Target to achieve net-zero emissions by a specific year.
- Committed to reducing environmental impact through sustainable practices.
- Focus on energy-efficient technologies in operations and projects.
- Continuously working to minimize waste and optimize resource use.
- Creates an inclusive workplace where all employees can thrive.
- Prioritizes gender diversity with ongoing efforts to recruit and retain female talent.
- Tracks gender-related metrics to improve workforce balance and representation.
- Focuses on increasing underrepresented groups in leadership and technical roles.
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