Service Assistant at Linde Engineering in Bethlehem, PA | Kablio

Role

Description

material monitoring

order entry

repair coordination

spare parts

purchasing coordination

customer communication

Monitor for receipt of material (in real time) for urgent needs and priorities
Lastly you will act with integrity in all of the Company’s areas, and in compliance with procedures and other directives
Order entry and management of all customer service files
Communicates with customers for reports, order confirmations, schedules and invoices
Work closely with other service staff to follow up on contracts and action items
Coordinates with Workshop and Operations Manager to ship repairs and spare parts orders
Also you will process on-site intervention offers and contracts for new and existing customers
Follows up with customer on outstanding invoice payments
Organize training for customers in CSUSA, customer site or CSF
You will prepare spare parts offers and contracts for new and existing customers
Contact new potential customers to promote service and spare parts sales
Process workshop repair offers and contracts for new and existing customer
You will coordinate with Purchasing to provide updated status of pending material on work orders
Coordinate daily with the Shipping Department to ensure commitments are met
Back-up support for Service Assistant staff during annual leave or absence
Coordinate with Project & Operation Managers to prioritize customer orders
Follow up on backlog of customer offers to pursue new orders

Requirements

customer service

clerical

word

excel

powerpoint

business administration

Experience dealing directly with customers
You will also have knowledge of general administration practices
Able to perform Clerical functions
Additionally you will have good knowledge of Microsoft Word, Excel, PowerPoint
You will have 3 years of Administrative experience
Formal business administration training or equivalent
Experience working in an industrial environment

Benefits

Additionally you will support to Service Manager, Sales Manager, Support Engineers and Technicians

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$33 B Revenue

2024 Annual Revenue

The company generated significant revenue in 2024.

$6.6 B Net Income

2024 Net Income

The company reported substantial net income in 2024.

1,000+ Patents

Engineering Breakthroughs

The engineering division has filed an impressive amount of patents.

3,500 Projects

Completed Installations

The company has a long history of successful project completions.

Born from Carl von Linde’s refrigeration breakthrough in 1879, it evolved into a global EPC powerhouse for industrial gases.
It specializes in air separation, hydrogen, syngas, LNG, petrochemical, cryogenic, and CO₂ capture plants.
Typical projects include turnkey chemical and gas-processing plants, LNG facilities, hydrogen, and synthesis gas units.
Operates worldwide from its Munich engineering HQ and global hubs, bringing deep cryogenic know-how to remote sites.
It pioneered floating heat-exchangers on offshore LNG platforms in collaboration with Statoil, showcasing innovation.

Culture + Values

Performance mindset and an emphasis on personal development are deeply anchored in our company culture.
Adhering to our Code of Ethics and Compliance at all times.
We treat each other and the environment with integrity and respect.
Safety and sustainability are key priorities.
Drive for continuous improvement, innovation, and high performance.
Our vision is to be the best performing global industrial gases and engineering company, where our people deliver innovative and sustainable solutions for our customers in a connected world.

Environment + Sustainability

35% GHG Reduction

Science Based Targets Initiative Goal

Commitment to reduce absolute greenhouse gas emissions by 35% by 2035 compared to a 2021 baseline, aligned with the Science Based Targets initiative.

94% ISO 14001 Certified

Environmental Management Certification

Over 94% of sites achieved ISO 14001 certification in 2023, reflecting strong environmental management practices.

65,086 t CO₂e Emissions

Scope 1 & 2 Emissions

Total Scope 1 and 2 greenhouse gas emissions in 2023, representing an increase from 63,286 t CO₂e in 2022.

99% CO₂ Footprint Reduction

Linde Green Product Line

Linde Green product line achieves up to a 99% reduction in CO₂ footprint, powered by 100% renewable energy and TÜV SÜD-certified.

Net-zero target for Scope 1, 2, and 3 greenhouse gas emissions by 2050.
Included in S&P Global Sustainability Yearbook 2023 (top 10% of chemicals industry) and 20 consecutive years in Yearbook.
20 years constituent of the Dow Jones Sustainability Index.
Carbon management toolbox for petrochemical plants enabling staged improvements up to zero-emission designs.
Over 1,300 tons of CO₂ emitted per second globally underscores urgency of roadmap to zero-emission petrochemicals.
Energy consumption in 2023: 1,107,453 GJ.
Waste produced: 38,529 tons in 2023 (down from 63,664 tons in 2022).

Inclusion & Diversity

18%

Female Employee Representation

Percentage of the workforce that identifies as female as of 2023.

91%

ISO 45001 Certification Rate

Percentage of compliance with ISO 45001 standards for workplace safety in 2023.

201 Lost-Time Injuries

Total incidents resulting in time away from work in 2023.

8.9 Accident Frequency Rate

Rate of incidents per million work hours in 2023.

Target: global employee survey engagement score ≥ 75 % with ≥ 80 % participation by 2026

Articles

Hydrogen Academy

CO₂ Purification & Turnkey Solutions

Materials Engineering Services (PLANTSERV)

Video: Overcoming CCUS Challenges

Role

Description

material monitoring

order entry

repair coordination

spare parts

purchasing coordination

customer communication

Monitor for receipt of material (in real time) for urgent needs and priorities
Lastly you will act with integrity in all of the Company’s areas, and in compliance with procedures and other directives
Order entry and management of all customer service files
Communicates with customers for reports, order confirmations, schedules and invoices
Work closely with other service staff to follow up on contracts and action items
Coordinates with Workshop and Operations Manager to ship repairs and spare parts orders
Also you will process on-site intervention offers and contracts for new and existing customers
Follows up with customer on outstanding invoice payments
Organize training for customers in CSUSA, customer site or CSF
You will prepare spare parts offers and contracts for new and existing customers
Contact new potential customers to promote service and spare parts sales
Process workshop repair offers and contracts for new and existing customer
You will coordinate with Purchasing to provide updated status of pending material on work orders
Coordinate daily with the Shipping Department to ensure commitments are met
Back-up support for Service Assistant staff during annual leave or absence
Coordinate with Project & Operation Managers to prioritize customer orders
Follow up on backlog of customer offers to pursue new orders

Requirements

customer service

clerical

word

excel

powerpoint

business administration

Experience dealing directly with customers
You will also have knowledge of general administration practices
Able to perform Clerical functions
Additionally you will have good knowledge of Microsoft Word, Excel, PowerPoint
You will have 3 years of Administrative experience
Formal business administration training or equivalent
Experience working in an industrial environment

Benefits

Additionally you will support to Service Manager, Sales Manager, Support Engineers and Technicians

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$33 B Revenue

2024 Annual Revenue

The company generated significant revenue in 2024.

$6.6 B Net Income

2024 Net Income

The company reported substantial net income in 2024.

1,000+ Patents

Engineering Breakthroughs

The engineering division has filed an impressive amount of patents.

3,500 Projects

Completed Installations

The company has a long history of successful project completions.

Born from Carl von Linde’s refrigeration breakthrough in 1879, it evolved into a global EPC powerhouse for industrial gases.
It specializes in air separation, hydrogen, syngas, LNG, petrochemical, cryogenic, and CO₂ capture plants.
Typical projects include turnkey chemical and gas-processing plants, LNG facilities, hydrogen, and synthesis gas units.
Operates worldwide from its Munich engineering HQ and global hubs, bringing deep cryogenic know-how to remote sites.
It pioneered floating heat-exchangers on offshore LNG platforms in collaboration with Statoil, showcasing innovation.

Culture + Values

Performance mindset and an emphasis on personal development are deeply anchored in our company culture.
Adhering to our Code of Ethics and Compliance at all times.
We treat each other and the environment with integrity and respect.
Safety and sustainability are key priorities.
Drive for continuous improvement, innovation, and high performance.
Our vision is to be the best performing global industrial gases and engineering company, where our people deliver innovative and sustainable solutions for our customers in a connected world.

Environment + Sustainability

35% GHG Reduction

Science Based Targets Initiative Goal

Commitment to reduce absolute greenhouse gas emissions by 35% by 2035 compared to a 2021 baseline, aligned with the Science Based Targets initiative.

94% ISO 14001 Certified

Environmental Management Certification

Over 94% of sites achieved ISO 14001 certification in 2023, reflecting strong environmental management practices.

65,086 t CO₂e Emissions

Scope 1 & 2 Emissions

Total Scope 1 and 2 greenhouse gas emissions in 2023, representing an increase from 63,286 t CO₂e in 2022.

99% CO₂ Footprint Reduction

Linde Green Product Line

Linde Green product line achieves up to a 99% reduction in CO₂ footprint, powered by 100% renewable energy and TÜV SÜD-certified.

Net-zero target for Scope 1, 2, and 3 greenhouse gas emissions by 2050.
Included in S&P Global Sustainability Yearbook 2023 (top 10% of chemicals industry) and 20 consecutive years in Yearbook.
20 years constituent of the Dow Jones Sustainability Index.
Carbon management toolbox for petrochemical plants enabling staged improvements up to zero-emission designs.
Over 1,300 tons of CO₂ emitted per second globally underscores urgency of roadmap to zero-emission petrochemicals.
Energy consumption in 2023: 1,107,453 GJ.
Waste produced: 38,529 tons in 2023 (down from 63,664 tons in 2022).

Inclusion & Diversity

18%

Female Employee Representation

Percentage of the workforce that identifies as female as of 2023.

91%

ISO 45001 Certification Rate

Percentage of compliance with ISO 45001 standards for workplace safety in 2023.

201 Lost-Time Injuries

Total incidents resulting in time away from work in 2023.

8.9 Accident Frequency Rate

Rate of incidents per million work hours in 2023.

Target: global employee survey engagement score ≥ 75 % with ≥ 80 % participation by 2026

Articles

Hydrogen Academy

CO₂ Purification & Turnkey Solutions

Materials Engineering Services (PLANTSERV)

Video: Overcoming CCUS Challenges