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The Cook & Boardman Group, Llc

Service Coordinator

Company logo
The Cook & Boardman Group, Llc
Provider of comprehensive security and door solutions for commercial, residential, and industrial sectors.
Handle service requests, schedule dispatch, order parts, and manage service workflow.
12d ago
Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Dover, DE
Office Full-Time
Company Size
2,300 Employees
Service Specialisms
Construction services
Project Management
Consulting
Engineering
Design
Technical Services
Turnkey
Sector Specialisms
Commercial
Role
What you would be doing
process development
staff dispatch
ticket review
time verification
stock replenishment
parts ordering
  • Assistance with the development, implementation and documentation of Service Department processes.
  • Prioritizing, scheduling and dispatching service staff;
  • Reviewing resolved service tickets upon completion of work; including billing and preparing quotes
  • Verification of time entries/GPS logs;
  • Replenishing stock able products and accountability;
  • Ordering and expediting all required parts;
  • Processing service requests via phone, email, and website
What you bring
associate degree
sedonaoffice
microsoft office
communication
organizational
customer service
  • Associate's Degree or equivalent combination of education/experience preferred (specific to industry standards)
  • Experience with SedonaOffice a plus
  • Strong verbal and written communication skills
  • Strong organizational skills
  • Strong interpersonal and customer service skills
  • Proficient in Microsoft Products, including but not limited to excel, Word, and Outlook
  • Ability to multitask, work under pressure and meet deadlines
  • Must pass pre-employment background check and drug test
Benefits
  • Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.
  • Work-Life Balance: Generous paid time off for rest, family, and self-care.
  • Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to C&B University, our in-house development program.
  • Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
  • must pass pre-employment background check and drug test.
Company
Overview
1955
Year Founded
Established in 1955, marking the beginning of their journey in security solutions.
  • Specialize in access control, door hardware, and automated systems across commercial, residential, and industrial sectors.
  • Provide custom solutions for large-scale installations in high-rise buildings, government facilities, and healthcare complexes.
  • Success attributed to deep expertise and commitment to high-quality, reliable products.
  • Focus on evolving technologies to shape the future of integrated security systems.
Culture + Values
  • Serve: Our Mission is to serve our Associates, Customers and Communities every day.
  • Educate & Elevate: Through a variety of training programs we provide options for our Associates to increase their knowledge and job skills so that they can take advantage of career advancement opportunities across the organization. We elevate our teammates through our award and recognition programs.
  • Respect: Every individual is treated equally and respectfully, regardless of title or position. Suggestions are encouraged and Associates are encouraged to send questions to members of the senior management team – and have them answered during live quarterly all‑associate video calls.
  • Vision: Our Goal is to be the supplier of choice to our customers and the employer of choice to our associates. This vision is exemplified in our acquisition strategy where we evaluate companies based on their associate‑centric culture, reputation within the industry and solid management teams.
  • Expertise: We operate in an industry that is governed by standards and regulations that protect the safety and security of the public. We take this responsibility very seriously and our customers rely on us to provide the technical expertise and application knowledge to ensure that all requirements regarding life safety are met.
Environment + Sustainability
  • No publicly stated net‑zero target or timeline found.
  • No detailed environmental or sustainability goals, metrics or results published on company website or LinkedIn.
Inclusion & Diversity
  • No publicly disclosed DEI strategy, goals or gender‑related statistics found on company website or LinkedIn.
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