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Service Coordinator
The Cook & Boardman Group, Llc
Provider of comprehensive security and door solutions for commercial, residential, and industrial sectors.
Handle service requests, schedule dispatch, order parts, and manage service workflow.
Assistance with the development, implementation and documentation of Service Department processes.
Prioritizing, scheduling and dispatching service staff;
Reviewing resolved service tickets upon completion of work; including billing and preparing quotes
Verification of time entries/GPS logs;
Replenishing stock able products and accountability;
Ordering and expediting all required parts;
Processing service requests via phone, email, and website
What you bring
associate degree
sedonaoffice
microsoft office
communication
organizational
customer service
Associate's Degree or equivalent combination of education/experience preferred (specific to industry standards)
Experience with SedonaOffice a plus
Strong verbal and written communication skills
Strong organizational skills
Strong interpersonal and customer service skills
Proficient in Microsoft Products, including but not limited to excel, Word, and Outlook
Ability to multitask, work under pressure and meet deadlines
Must pass pre-employment background check and drug test
Benefits
Supportive Culture: Innovation, creativity, and teamwork are at the heart of everything we do.
Work-Life Balance: Generous paid time off for rest, family, and self-care.
Career Growth: You’ll benefit from continuous learning, mentorship, and leadership training including access to C&B University, our in-house development program.
Comprehensive Benefits: Health, dental, vision, prescription coverage, life insurance, and 401(k) with company match.
Training + Development
Information not given or found
Interview process
Information not given or found
Visa Sponsorship
Information not given or found
Security clearance
must pass pre-employment background check and drug test.
Company
Overview
1955
Year Founded
Established in 1955, marking the beginning of their journey in security solutions.
Specialize in access control, door hardware, and automated systems across commercial, residential, and industrial sectors.
Provide custom solutions for large-scale installations in high-rise buildings, government facilities, and healthcare complexes.
Success attributed to deep expertise and commitment to high-quality, reliable products.
Focus on evolving technologies to shape the future of integrated security systems.
Culture + Values
Serve: Our Mission is to serve our Associates, Customers and Communities every day.
Educate & Elevate: Through a variety of training programs we provide options for our Associates to increase their knowledge and job skills so that they can take advantage of career advancement opportunities across the organization. We elevate our teammates through our award and recognition programs.
Respect: Every individual is treated equally and respectfully, regardless of title or position. Suggestions are encouraged and Associates are encouraged to send questions to members of the senior management team – and have them answered during live quarterly all‑associate video calls.
Vision: Our Goal is to be the supplier of choice to our customers and the employer of choice to our associates. This vision is exemplified in our acquisition strategy where we evaluate companies based on their associate‑centric culture, reputation within the industry and solid management teams.
Expertise: We operate in an industry that is governed by standards and regulations that protect the safety and security of the public. We take this responsibility very seriously and our customers rely on us to provide the technical expertise and application knowledge to ensure that all requirements regarding life safety are met.
Environment + Sustainability
No publicly stated net‑zero target or timeline found.
No detailed environmental or sustainability goals, metrics or results published on company website or LinkedIn.
Inclusion & Diversity
No publicly disclosed DEI strategy, goals or gender‑related statistics found on company website or LinkedIn.
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