Ensuring compliance as per C&W H&SE processes and systems.
Advise on additional purchase upon request and approval from client SPOC .
Monthly (or as required) Vendor Meetings to agree Monthly Supplier evaluation and plan for forthcoming month.
Initiate training session on technical service with SME technical (C&W) periodically.
Supervise in coordination with client on closures of SNAGs on weekly basis.
Manage and Supervise process of Technical and Soft Services is followed to ensure a safe, healthy & hygienic working environment.
Implement and monitor the Procurement process for consumables and goods in agreement with Teleperformance policy and procedure.
Ensuring Accident Log is kept up to date
Reporting H&SE statistics and incidents in Monthly Report.
Cost Analysis report to be submitted with optimization on pilferages .
Over see Technical activity on availability of MEP Equipment at all times . Any abnormalities are to be reported to SPOC with suitable Plan of Action
To liaise with vendors on contract renewal
To keep and revise the existing contracts with different vendors
To monitor delivery from approved supplier and ensure they follow the SLAs.
Conduct Risk Assessments of all activities
Implementing C&W processes and systems.
Deliver high quality, prompt and courteous Services in support of customers’ business needs.
Adapting C&W processes and systems to meet local requirements and agreeing with client SPOC .
Support Transition team in seamless HOTO of the Facility
Implement safe working systems.
To achieve the timely and efficient delivery of C&W - PMSI to client , in support of their business needs in accordance with the service levels and Key Performance Indicators.
Manage/Supervise and monitor the functions of facilities including HVAC, Fire Safety, EHS, Power System, Soft Services, BMS , CCTV . FAPA System and any other activity as instructed by client’s SPOC under purview of Contract.
Inspect Documentation on Request/Complaints log record. Ensure proper follow up and completion on rectification works/pending requests and report to customer as per SLA.
Recommend and support on Site’s Critical Operations and deliverables.
To liaise with the client regarding matters on delegated levels of authority.
Monitor the process of reporting and follow up of requests & complaints from Teleperformance staff stationed at the building to client SPOC .
Ensure Documentation checklists pertaining to Daily/Weekly /Monthly are maintained by staff.
Training staff on processes and systems.
Review reports on engineering systems operation and maintenance .
To liaise with contractors, collect quotations and prepare quotation analysis.
Initiate Daily, Weekly and Monthly Meetings with client SPOC and take follow ups on the Minutes of the Meetings till closures.
To compare, evaluate and recommend vendors
Adherence of PPM schedules for Technical services is on time and implemented as per C&W guidelines.
To implement and monitor a process for liaison with suppliers regarding any damage, loss found, malfunction on office assets
The company was established in 1917, marking over a century of operation in the commercial real-estate services sector.
$9.5B in Revenue
Annual revenue generated in 2023
In 2023, the company generated over $9.5 billion in revenue, reflecting its significant presence in the global market.
$191B in Deals
Total transaction volume in 2023
The company facilitated over $191 billion in deals in 2023, showcasing its substantial influence in the real-estate market.
4.3B sq ft Managed
Global commercial space managed
The company manages over 4.3 billion square feet of commercial space worldwide, highlighting its extensive portfolio.
With operations across ~400 offices in 60+ countries, it bridges global scale with deep local market insight.
Typical projects range from agency leasing and capital-markets advisory to project development and integrated facilities management.
The firm specializes across sectors including data centers, industrial/logistics, life sciences, retail, government, and healthcare.
A standout fact: it advises marquee assets like ports, rail hubs, and sports venues.
Culture + Values
Driven – We celebrate determination. Our intrinsic motivation, proactiveness, and service attitude outperform expectations for our colleagues, clients, and communities.
Resilient – We tackle challenges with grit. We navigate uncertainty with courage and adapt to deliver impactful outcomes.
Inclusive – We value curiosity and collaboration. We seek out different perspectives, listen actively and turn feedback into solutions.
Visionary – We foster forward thinking. Our continuous quest for improvement is guided by our desire to design a better future for our colleagues, clients and communities.
Entrepreneurial – We act like owners. We are resourceful, creative, and agile, and we balance competing needs to create impactful solutions for the real estate industry.
Environment + Sustainability
43% Drop
Emissions Reduction
Achieved a significant reduction in total Scope 1 & 2 emissions since 2019.
68% Reduction
Office Emissions Efficiency
Improved energy efficiency in offices, reducing emissions per thousand sq ft since 2019.
50% Target
GHG Emission Reduction
Committed to reducing absolute Scope 1 and 2 market-based GHG emissions by 2030.
100% Renewable
Corporate Electricity
Aiming to source all electricity for corporate offices from renewable sources by 2030.
Science-based targets approved by SBTi to reach net zero emissions across the entire value chain by 2050.
Partnering with clients to set science-based targets by 2025.
52% reduction in entire value chain emissions since 2019.
Electrify vehicle fleet globally by 2035.
Waste reduction and recycling programs implemented globally by end-2024.
Single-use plastics eliminated from offices by end-2025.
Inclusion & Diversity
1,400 Veterans Hired
Military & Veteran Program
The program has successfully integrated over 1,400 veterans into the workforce as part of its commitment to supporting military talent.
1,400+ Veterans
Veteran Employment Initiative
Over 1,400 veterans have been hired through the company's dedicated Military & Veteran Program, reflecting its strong commitment to military talent.
Nine Employee Resource Groups active (e.g., Women’s Integrated Network, LGBTQ+ Integrated Network, Veterans, Parents & Caregivers Together).
Employee Resource Groups contribute to measurable inclusion via professional development, community engagement, recruitment and cultural observances.
Aiming to elevate women's representation—no specific percentage disclosed.