Specialist / Senior Specialist, People Operations

Description

• Drive efficiencies in supporting full HR operation activities from onboarding to offboarding, employee movements, working with different stakeholders to address employee queries via ServiceNow.
• Maintain and update SOPs, process documentation, and internal guidelines.
• Be part of our HR transformation initiatives, working with internal and external stakeholders to improve productivity through process streamlining, systems solutions and follow-through change requests
• Administer benefits and leave programs with accuracy and timeliness.
• Support in regional and global People Platform projects, including user acceptance testing (UAT).
• Support the Shared Services team, including employee lifecycle transactions (onboarding, transfers, promotions, personal data changes) and payroll processing on-cycle, off-cycle, commissions, bonuses, and exceptions.
• Ensure data integrity and compliance through internal and external audits, and statutory reporting.
• Administer work pass processes, including applications, renewals, and cancellations, ensuring timely and accurate handling of all pass types in compliance with regulatory requirements.
• Manage vendor relationships and ensure service delivery meets agreed SLAs.
• Ensuring service levels and KPIs are consistently met. Act as a point of escalation for Shared Services, resolving issues and identifying root causes.
• Support and manage employee relations activities, including handling employee inquiries and coordinating disciplinary and grievance procedures, while ensuring alignment with company policies and local employment regulations.

Requirements

• High levels of discretion, critical thinking, and decision-making ability.
• Degree/Diploma in HR, Business, or related field.
• Strong knowledge of payroll administration and statutory compliance.
• Proficiency in Oracle PeopleSoft, ServiceNow, Taleo, Avature, and MS Office Suite.
• Excellent stakeholder management and communication skills.
• Minimum 6 years of experience in HR Operations and/or Payroll Processing.
• Experience in multinational environments and shared service models is advantageous.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance