Leasing Consultant

Description

• Prepare, maintain, and manage new and existing lease files by adhering to leasing workflow.
• Manage lead base via CRM software and complete guest cards.
• Provide exceptional service to customers, vendors, and colleagues.
• Ensure that all of property’s lease apartment negotiations are from approved pricing and specials as directed by management.
• Shop competitive properties on a quarterly basis to confidently understand the local market.
• Assist and attend resident events hosted by the property team.
• Collaborate with the leasing team to assess the list of vacant units, ensuring they are up to the Onni standard and ready for viewing.
• Promote and participate in Company-sponsored training programs.
• Comply with all company's guides, policies, and procedures, including safety rules and regulations, and all applicable local, state, and federal laws.
• Take ownership of the entire lifecycle for prospective residents, starting with initial phone call, progressing to scheduling appointments, conducting onsite tours, and concluding with lease application processing.
• Generate daily and weekly reports.
• Complete all training provided by the company with regards to accounting, fair housing, marketing, leasing, customer service, etc.
• Complete final inspection of apartments before new move-ins and complete move-in paperwork with new residents.
• Ensures all open and close procedures are completed daily.
• Optimize and maintain occupancy by ensuring that you are participating in the retention of residents by adhering to the lease renewal management program.
• Develop full knowledge of application information and process all required documents to screen a prospective resident.
• Answer and log all daily leasing traffic, phone calls, e-mails, and follow-ups.
• Ensure that the property’s lead management software processes and procedures are being met daily for prospect follow-up, new resident workflow, and resident lease execution.
• Meet or exceed leasing goals.
• Perform daily tours for prospective residents with the goal of converting prospects to applicants.
• Assist the Leadership Team with providing thoughtful marketing and pricing recommendations on a recurring basis to promote leasing absorption and rent growth.
• Maintain exceptional standards of the leasing office, tour path, amenity set and reset, and model apartments.
• Generate leads through outreach marketing efforts, active and consistent follow-up, and daily commitment to hustle for overall leasing absorption.
• Become a subject matter expert regarding the verification of income requirements for applicant workflow.

Requirements

• Minimum of one year of residential leasing and/or management experience is required.
• Sensitivity to confidential matters.
• Prior experience with a revenue management system is strongly preferred.
• Display good team working ability to collaborate with others and find solutions.
• Excellent customer service and interpersonal skills with the ability to relate to others.
• Demonstrate willingness and ability to perform all duties of a leasing consultant to the benefit of the property.
• Ability to cope with and defuse situations involving angry or difficult people.
• High school diploma is required.
• Basic level knowledge with Microsoft Office Suite including Outlook, Word, PowerPoint, and Excel.
• Must comply with all safety requirements.
• Strong organizational and time-management skills.
• Required to maintain a regular schedule which may require working overtime, weekends, and holidays.
• Prior experience with customer reputation management tools is strongly preferred.
• Capability to read, write, comprehend, and converse in English.
• Ability to relay technical concerns with adequate detail, speed, and accuracy.
• Ability to use general office equipment, such as telephone, printer, copier, and key track system.
• Prior experience with Yardi or another equivalent property management system is strongly preferred.
• Work with confidence and set an example to others on the team.
• Ability to work independently and prioritize effectively in a fast-paced environment with a strong sense of urgency.
• Excellent interpersonal skills to communicate with all levels of management effectively and sensitively.

Benefits

• 3 weeks PTO
• Friends and family rates for our Hotel Properties throughout the company
• Referral program
• Annual education allowance of up to $1,000
• Residential housing discount after 1 year of continuous employment

Training + Development

Interview process

Visa Sponsorship

Security clearance