Customer Service Coordinator at Coates in Welshpool, Western Australia, Australia | Kablio

Role

Description

equipment coordination

loading assistance

hire scheduling

quoting

invoicing

customer service

Coordinating equipment deliveries, transfers, pick-ups, repairs & breakdowns
You may also occasionally need to assist customers and colleagues in the yard with loading equipment
Generating hire schedules, quotes, and invoicing
Addressing customer needs in person, by phone and email

Requirements

customer service

technical learning

ms word

excel

outlook

Previous face-to-face customer service experience
Capability to learn and absorb technical information
General computer skills (MS Word, Excel, Outlook)

Benefits

Purchased additional leave program
Access to our employee discounts, benefits and wellbeing program
Volunteering opportunities through the Coates Foundation
12 weeks Paid Parental Leave in addition to government parental leave scheme
Novated leasing and salary sacrifice
Development and career progression pathways
Access to employee discounts, benefits and wellbeing program
Flexible working options available—let’s discuss what works best for you

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

1885 founded

Historical Milestone

The company was established during Victoria's gold-rush era.

A$1.1B revenue

Annual Financial Performance

The company generates over A$1.1 billion in annual revenue.

140 years operating

Longevity in Industry

The company will celebrate 140 years of operation in 2025.

2025 milestone

Upcoming Anniversary

The company is gearing up to mark 140 years of continuous operation.

It evolved from machinery manufacturing to pioneer equipment rental in Australia.
Expanded into engineering and equipment hire, supporting global customers.
Operates across ~150 branches and delivers oversized fleets and specialist solutions in sectors like mining, rail, infrastructure, and power.
Beyond rental, it offers in-house temporary works engineering, industrial shutdown management, and turnkey Power & HVAC services.
Typical projects include major construction shutdowns, remote mining tool stores, large-scale events, and complex infrastructure builds.
The firm invests heavily in technology—IoT-enabled portals, BIM content, drones, telemetry—and collaborates with universities to develop innovative temporary-works solutions.

Culture + Values

Care deeply
Be our best
Customer‑focused
One team

Environment + Sustainability

1,720 panels

Solar panels installed

1,720 solar panels across 20 branches, reducing Scope 2 emissions by approximately 1,500 tonnes annually.

30-50% GHG

Mid-term reduction targets

Committed to reducing greenhouse gas emissions by 30% by 2026 and 50% by 2030, relative to 2020 levels.

2040 Zero

Net-zero commitment

Aims to achieve net-zero greenhouse gas emissions by 2040.

5 pillars

Sustainability focus

Focuses on five key areas: Our People, Our Communities, Resilience, Eco-efficiency, and Greener Choices.

Eco-efficiency actions include waste reduction, energy efficiency, renewable energy, and water management
Greener Choices range includes hybrid, battery electric, solar, low-pollutant engines, biodiesel blends, and energy-efficient site accommodation standards
Governance aligned to GRI standards and TCFD disclosures

Inclusion & Diversity

25% female leadership by 2025

Representation Target

The company aims for 25% of leadership roles to be held by women by 2025.

~22% managerial women at launch

Industry Benchmark

At launch, approximately 22% of managerial roles were held by women, exceeding the industry average.

85 women through LEAP program

Leadership Development

The LEAP program empowered 85 women across four cohorts, focusing on leadership, excellence, and performance.

78 women in leadership positions

Current Representation

Currently, 78 women hold leadership positions within the organization.

Reconciliation Action Plan: target 2.5% First Nations employee representation and 10% apprentices by 2025
Reconciliatory target: 5% of non-capital annual spend with Indigenous suppliers by 2024
Delivered formal cultural awareness training to over 90% of workforce
'See It. Be It.' initiative to showcase female role models and inspire careers in heavy industry

Articles

News

Customer stories

Equipment Hire – view equipment categories

Engineering Solutions – Ask an engineer

Company

Overview

1885 founded

Historical Milestone

The company was established during Victoria's gold-rush era.

A$1.1B revenue

Annual Financial Performance

The company generates over A$1.1 billion in annual revenue.

140 years operating

Longevity in Industry

The company will celebrate 140 years of operation in 2025.

2025 milestone

Upcoming Anniversary

The company is gearing up to mark 140 years of continuous operation.

It evolved from machinery manufacturing to pioneer equipment rental in Australia.
Expanded into engineering and equipment hire, supporting global customers.
Operates across ~150 branches and delivers oversized fleets and specialist solutions in sectors like mining, rail, infrastructure, and power.
Beyond rental, it offers in-house temporary works engineering, industrial shutdown management, and turnkey Power & HVAC services.
Typical projects include major construction shutdowns, remote mining tool stores, large-scale events, and complex infrastructure builds.
The firm invests heavily in technology—IoT-enabled portals, BIM content, drones, telemetry—and collaborates with universities to develop innovative temporary-works solutions.

Culture + Values

Care deeply
Be our best
Customer‑focused
One team

Environment + Sustainability

1,720 panels

Solar panels installed

1,720 solar panels across 20 branches, reducing Scope 2 emissions by approximately 1,500 tonnes annually.

30-50% GHG

Mid-term reduction targets

Committed to reducing greenhouse gas emissions by 30% by 2026 and 50% by 2030, relative to 2020 levels.

2040 Zero

Net-zero commitment

Aims to achieve net-zero greenhouse gas emissions by 2040.

5 pillars

Sustainability focus

Focuses on five key areas: Our People, Our Communities, Resilience, Eco-efficiency, and Greener Choices.

Eco-efficiency actions include waste reduction, energy efficiency, renewable energy, and water management
Greener Choices range includes hybrid, battery electric, solar, low-pollutant engines, biodiesel blends, and energy-efficient site accommodation standards
Governance aligned to GRI standards and TCFD disclosures

Inclusion & Diversity

25% female leadership by 2025

Representation Target

The company aims for 25% of leadership roles to be held by women by 2025.

~22% managerial women at launch

Industry Benchmark

At launch, approximately 22% of managerial roles were held by women, exceeding the industry average.

85 women through LEAP program

Leadership Development

The LEAP program empowered 85 women across four cohorts, focusing on leadership, excellence, and performance.

78 women in leadership positions

Current Representation

Currently, 78 women hold leadership positions within the organization.

Reconciliation Action Plan: target 2.5% First Nations employee representation and 10% apprentices by 2025
Reconciliatory target: 5% of non-capital annual spend with Indigenous suppliers by 2024
Delivered formal cultural awareness training to over 90% of workforce
'See It. Be It.' initiative to showcase female role models and inspire careers in heavy industry

Articles

News

Customer stories

Equipment Hire – view equipment categories

Engineering Solutions – Ask an engineer