Director, Software Programs and Quality - Outcomes at Itron, Inc. in Liberty Lake, WA | Kablio

Role

Description

process optimization

quality assurance

test planning

dashboard kpi

pmo coordination

tool standardization

Participate in cross-functional teams to improve R&D process efficiency, increase throughput, optimize product lifecycles (PLC), and streamline new product introduction (NPI).
Clarify process accountability gaps within Outcomes to ensure seamless execution and ownership.
Develop and implement holistic quality assurance strategies and end-to-end testing plans to validate Outcomes solutions—integrating products from Itron and third-party partners—ensuring they meet rigorous internal standards and exceed customer expectations.
Drive process and methodology standardization, auditing, and benchmarking across design, implementation, test and deployment.
Coordinate R&D program goals, dashboards, and KPIs to maximize product reliability and minimize overall costs.
Direct the Program Management Office (PMO), ensuring use of standardized tools (such as Azure DevOps), process documentation, quality metrics and efficiency metrics.
Influence and advance product and process refinement initiatives to ensure solutions have broad market adoption, driving scalable growth and positioning the Outcomes organization to meet long-term corporate goals.
Foster collaboration within Outcomes and across Itron to improve cycle time, improve quality, increase organizational efficiency and improve customer satisfaction.
Refine our processes and standards for how we release new products to customers and deliver results that enable those customers to serve as vocal references to industry.

Requirements

bachelor's

mba

10+ years

agile

six sigma

embedded firmware

Bachelor’s degree in engineering or a related field.
At least 10 years’ experience in hands-on product development.
Demonstrated success in previous global leadership roles.
Strong analytical and project management skills.
MBA highly preferred
Proven ability to influence large, complex organizations.
Knowledge of, and preferably certification in, Agile or SAFe methodologies; experience with Six Sigma a plus
Experience with software systems, embedded firmware, and solutions that involve integration between cloud-based software and widely-deployed hardware products.
Strategic mindset with the ability to make critical decisions that drive organizational success.
5+ years’ experience in managing teams distributed globally.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$2.4B Revenue

Annual Revenue Figure

The company generates over $2.4 billion in annual revenue, supported by its core segments: Device Solutions, Networked Solutions, and Outcomes services.

+100 Countries

Global Customer Base

The company serves customers in over 100 countries, highlighting its widespread reach and international impact.

270M+ Endpoints

Communicating Endpoints

With over 270 million connected devices, the company enables smart infrastructure solutions across cities and utilities worldwide.

2018 Expansion

Key Acquisition Milestone

The acquisition of Silver Spring Networks in 2018 significantly expanded the company's IoT and smart-grid capabilities.

Began as a measurement-device provider and evolved into a smart-infrastructure innovator.
Delivers smart meters, communications networks, software, and analytics for energy and water utilities.
Typical projects include deploying AMI networks, grid-edge intelligence, distributed energy resource management, and smart streetlights.
Provides acoustic sensors for highway projects and smart-streetlight moisture monitoring in major cities.

Culture + Values

Always see the glass as half full.
Get started and figure it out as we go.
Team above self. Everyone needs guidance.
Take chances to try hard.
Not learning if not failing.

Environment + Sustainability

50% reduction

Carbon Emissions

Achieved a 50% reduction in owned Scope 1 and 2 carbon emissions ahead of schedule, demonstrating strong progress toward sustainability goals.

100% ISO 14001

Certification

Ensured all manufacturing facilities meet ISO 14001 environmental management standards, reflecting a commitment to global best practices.

7.5 Mt avoided

GHG Emissions

Enabled customers to avoid 7.5 million metric tons of GHG emissions, highlighting the company's broader environmental impact through technology solutions.

100% Double Materiality

Assessment

Completed a comprehensive enterprise-wide assessment to align environmental, social, and governance (ESG) priorities with business strategy.

Committed to carbon‑neutral operations by 2035 and net‑zero emissions by 2050.
Reduced Scope 1 and 2 emissions by over 50% since 2019.
Enabled customers via AMI/AMI/DR solutions to avoid at least 6.8 Mt (GHG) in 2023 and 7.5 Mt in 2024.
88% of manufacturing sites ISO 14001 certified by end‑2023; 100% by 2024.

Inclusion & Diversity

Ranked 2025

Recognition for Inclusion

Recognized as one of America’s Greatest Workplaces for Inclusion by Newsweek in 2025.

Ranked 2025

Recognition for Women

Recognized as one of America’s Greatest Workplaces for Women by Newsweek in 2025.

Ranked 2024

Best Companies

Recognized as one of the Best Companies to Work For by U.S. News in 2024.

Ranked 2025

Best Midsize Employers

Recognized as one of America’s Best Midsize Employers by Forbes in 2025.

Inclusion & Diversity strategy anchored on five dimensions: Supplier, Workplace, Workforce, Community, Marketplace.
I&D Business Council led by business leaders setting goals and integrating best practices.
Global inclusive learning programs via virtual courses for workplace inclusion.
Inclusive recruiting leveraging referral programs and development opportunities.
Employee Resource Group (iBelong) empowering employees to build inclusive communities.

Articles

Careers

Welcome to the New Itron.com (blog)

Here for You: Itron Global Customer Support Services

Itron Account Registration (portal)

Role

Description

process optimization

quality assurance

test planning

dashboard kpi

pmo coordination

tool standardization

Participate in cross-functional teams to improve R&D process efficiency, increase throughput, optimize product lifecycles (PLC), and streamline new product introduction (NPI).
Clarify process accountability gaps within Outcomes to ensure seamless execution and ownership.
Develop and implement holistic quality assurance strategies and end-to-end testing plans to validate Outcomes solutions—integrating products from Itron and third-party partners—ensuring they meet rigorous internal standards and exceed customer expectations.
Drive process and methodology standardization, auditing, and benchmarking across design, implementation, test and deployment.
Coordinate R&D program goals, dashboards, and KPIs to maximize product reliability and minimize overall costs.
Direct the Program Management Office (PMO), ensuring use of standardized tools (such as Azure DevOps), process documentation, quality metrics and efficiency metrics.
Influence and advance product and process refinement initiatives to ensure solutions have broad market adoption, driving scalable growth and positioning the Outcomes organization to meet long-term corporate goals.
Foster collaboration within Outcomes and across Itron to improve cycle time, improve quality, increase organizational efficiency and improve customer satisfaction.
Refine our processes and standards for how we release new products to customers and deliver results that enable those customers to serve as vocal references to industry.

Requirements

bachelor's

mba

10+ years

agile

six sigma

embedded firmware

Bachelor’s degree in engineering or a related field.
At least 10 years’ experience in hands-on product development.
Demonstrated success in previous global leadership roles.
Strong analytical and project management skills.
MBA highly preferred
Proven ability to influence large, complex organizations.
Knowledge of, and preferably certification in, Agile or SAFe methodologies; experience with Six Sigma a plus
Experience with software systems, embedded firmware, and solutions that involve integration between cloud-based software and widely-deployed hardware products.
Strategic mindset with the ability to make critical decisions that drive organizational success.
5+ years’ experience in managing teams distributed globally.

Benefits

Information not given or found

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$2.4B Revenue

Annual Revenue Figure

The company generates over $2.4 billion in annual revenue, supported by its core segments: Device Solutions, Networked Solutions, and Outcomes services.

+100 Countries

Global Customer Base

The company serves customers in over 100 countries, highlighting its widespread reach and international impact.

270M+ Endpoints

Communicating Endpoints

With over 270 million connected devices, the company enables smart infrastructure solutions across cities and utilities worldwide.

2018 Expansion

Key Acquisition Milestone

The acquisition of Silver Spring Networks in 2018 significantly expanded the company's IoT and smart-grid capabilities.

Began as a measurement-device provider and evolved into a smart-infrastructure innovator.
Delivers smart meters, communications networks, software, and analytics for energy and water utilities.
Typical projects include deploying AMI networks, grid-edge intelligence, distributed energy resource management, and smart streetlights.
Provides acoustic sensors for highway projects and smart-streetlight moisture monitoring in major cities.

Culture + Values

Always see the glass as half full.
Get started and figure it out as we go.
Team above self. Everyone needs guidance.
Take chances to try hard.
Not learning if not failing.

Environment + Sustainability

50% reduction

Carbon Emissions

Achieved a 50% reduction in owned Scope 1 and 2 carbon emissions ahead of schedule, demonstrating strong progress toward sustainability goals.

100% ISO 14001

Certification

Ensured all manufacturing facilities meet ISO 14001 environmental management standards, reflecting a commitment to global best practices.

7.5 Mt avoided

GHG Emissions

Enabled customers to avoid 7.5 million metric tons of GHG emissions, highlighting the company's broader environmental impact through technology solutions.

100% Double Materiality

Assessment

Completed a comprehensive enterprise-wide assessment to align environmental, social, and governance (ESG) priorities with business strategy.

Committed to carbon‑neutral operations by 2035 and net‑zero emissions by 2050.
Reduced Scope 1 and 2 emissions by over 50% since 2019.
Enabled customers via AMI/AMI/DR solutions to avoid at least 6.8 Mt (GHG) in 2023 and 7.5 Mt in 2024.
88% of manufacturing sites ISO 14001 certified by end‑2023; 100% by 2024.

Inclusion & Diversity

Ranked 2025

Recognition for Inclusion

Recognized as one of America’s Greatest Workplaces for Inclusion by Newsweek in 2025.

Ranked 2025

Recognition for Women

Recognized as one of America’s Greatest Workplaces for Women by Newsweek in 2025.

Ranked 2024

Best Companies

Recognized as one of the Best Companies to Work For by U.S. News in 2024.

Ranked 2025

Best Midsize Employers

Recognized as one of America’s Best Midsize Employers by Forbes in 2025.

Inclusion & Diversity strategy anchored on five dimensions: Supplier, Workplace, Workforce, Community, Marketplace.
I&D Business Council led by business leaders setting goals and integrating best practices.
Global inclusive learning programs via virtual courses for workplace inclusion.
Inclusive recruiting leveraging referral programs and development opportunities.
Employee Resource Group (iBelong) empowering employees to build inclusive communities.

Articles

Careers

Welcome to the New Itron.com (blog)

Here for You: Itron Global Customer Support Services

Itron Account Registration (portal)