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Valet & Parking Assistant Manager
Fontainebleau Las Vegas
Assist in managing valet and parking operations, ensuring exceptional guest service.
7d ago
$50,000 - $60,000
Intermediate (4-7 years), Expert & Leadership (13+ years), Junior (1-3 years)
Full Time
Las Vegas, NV
Onsite
Company Size
500 Employees
Service Specialisms
Hospitality
Real Estate Development
Luxury Resort Management
Entertainment
Event Planning
Catering
Leisure Services
Guest Services
Sector Specialisms
Hospitality
Entertainment
Convention
Residential
Retail
Commercial
Luxury Services
Role
What you would be doing
safety protocols
guest survey
equipment maintenance
capacity management
performance reviews
team leadership
- Implement and enforce safety protocols and traffic regulations, ensuring the safe handling of vehicles and the well-being of guests and staff
- Assist the Valet & Parking Manager with implementing guest satisfaction measurement tools and procedures, regularly evaluating feedback to identify trends, areas for improvement, and opportunities to enhance the guest experience
- Collaborate with other departments, such as front desk, concierge, and security, to ensure smooth coordination and seamless guest experiences
- Assist the Valet & Parking Manager with developing and implementing valet policies, procedures, and performance standards to ensure a consistent and exceptional level of service.
- Monitor and maintain the functionality of parking equipment, coordinating repairs or replacements as needed
- Set and maintain a high standard of customer service, ensuring that guests receive a warm welcome, efficient parking services, and a positive experience from arrival to departure
- Assist the Valet & Parking Manager with overseeing the overall management of the valet Parking department, including personnel, operations, and equipment
- Optimize parking capacity by managing the flow of vehicles, ensuring efficient parking and retrieval processes, and maximizing space utilization
- Respond promptly and professionally to guest inquiries, concerns, and complaints, taking appropriate actions to resolve issues and exceed guest expectations
- Conduct regular performance evaluations and provide feedback to attendants, recognizing achievements and identifying areas for improvement
- Foster a culture of exceptional customer service, emphasizing professionalism, courtesy, and attention to detail
- Lead and inspire a team of attendants, providing guidance, training, and ongoing coaching to ensure a high-performance work environment
What you bring
microsoft office
skidata
hotsos
hms
high school
leadership
- Demonstrated ability in maintaining consistent, high-quality service levels
- Excellent communication and interpersonal skills, with a polished and professional demeanor
- Minimum of one (1) year of experience in Front Services for a large-scale, luxury resort
- Must be willing and able to work a flexible schedule to include nights, holidays, and weekends
- Ability to manage, prioritize, and delegate multiple projects simultaneously in a fast-paced environment
- Knowledge of local attractions, events, and cultural offerings to provide informed recommendations to guests
- Proven experience in a front service or guest services role within a luxury hotel or high-end resort, with previous supervisory experience preferred
- Ability to actively influence and drive collaboration with individuals or groups at various levels within and outside of the organization
- Proficiency in using front office and guest service systems, as well as Microsoft Office Suite (Word, Excel, Outlook)
- Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
- High School diploma or equivalent required
- Ability to maintain the confidentiality of sensitive guest and company information
- Strong leadership skills and the ability to organize effectively, delegate responsibility, solve problems quickly, and communicate clearly
- Proficient with Skidata, Hotsos and HMS a plus
- Ability to maintain composure when working in busy and stressful situations
- Highly motivated and energetic personality with a strong commitment to excellence in hospitality
- Work in a fast-paced, busy, and somewhat stressful environment
Information not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearanceInformation not given or found
Company
Overview
- A premier destination on the Las Vegas Strip, blending luxury with excitement and world-class entertainment.
- With a stunning design, the resort offers a variety of accommodations, dining options, and nightlife experiences.
- Known for its innovative architecture and dynamic energy, Fontainebleau Las Vegas is poised to redefine hospitality in the region.
- The resort focuses on creating unforgettable experiences through luxury services, exclusive events, and exceptional amenities.
- Boasting a vast selection of entertainment venues, including high-end nightclubs, theaters, and performance spaces.
- A true icon in the making, Fontainebleau Las Vegas is positioned to be one of the most sought-after destinations in the city.
- An environment that encourages a growth mindset, empowering individuals to explore their passions, showcase their skills, and engage in continuous learning.
- A culture that fosters the use of unique talents to advance both personal and team achievements.
- A program that acknowledges and celebrates those who consistently show commitment and contribute to the team's success.
- A commitment to innovation and the use of forward-thinking strategies to inspire and elevate every team member.
3 Green Globes
Sustainability Certification
The resort has achieved the highest certification from the Green Building Initiative, reflecting its commitment to sustainable design and operations.
3,644 Rooms
Energy-Efficient Accommodations
The resort features a massive-scale, energy-efficient design covering thousands of rooms, showcasing its dedication to sustainable resource management.
550K Ft²
Meeting Space
The resort offers expansive, sustainably designed meeting spaces that emphasize efficient energy use and environmental responsibility.
150K Ft²
Gaming Space
The resort's gaming and entertainment areas are built with sustainability in mind, ensuring responsible resource use across large-scale facilities.
- Commitment to responsible gaming includes staff education and policies aligned with Nevada and national councils to mitigate social impact.
- Equal opportunity employer: nondiscrimination across race, color, religion, sex (including pregnancy, sexual orientation, gender identity), national origin, age, disability, genetic information or any legally protected characteristic.
- Actively recruit and retain a diverse workforce to drive innovation, collaboration, and success.
- DEI program provides access to growth opportunities to connect, share experiences, and drive positive change.
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