Relationship Manager

Description

• Maintain accurate pipeline and account activity in CRM; produce forecasts and client reports for leadership and monthly reviews.
• Manage a portfolio of corporate accounts end-to-end—own renewals, expansions, billing, and contract compliance to maximise retention and revenue.
• Partner with Sales, Operations, and Finance to execute onboarding, ensure smooth transitions, and implement client feedback for service improvements.
• Serve as primary client touchpoint: resolve operational issues, coordinate on-site deliveries, and ensure SLA adherence with internal teams.
• Negotiate commercial terms and lease/service agreements with clients and coordinate legal/operations handoffs to finalize deals.
• Proactively identify upsell and cross-sell opportunities (additional seats, meeting rooms, managed services) and convert pipeline into signed expansions.
• Manage end to end sales cycle, from lead generation, follow ups to payment collection.

Requirements

• Willingness to work on-site and travel between locations as required.
• Strong contract negotiation experience, including commercial lease or service agreement terms.
• Willingness to work on-site and travel between locations as require Primary Title: Relationship Manager – Corporate Accounts
• Proven track record in managing B2B/corporate accounts with a focus on renewals and expansions.
• Demonstrable success meeting or exceeding revenue targets and renewals metrics.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance