Technical Support Specialist at Adaptive in New York, NY | USD70,000-75,000 | Kablio

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Technical Support Specialist

Adaptive

AI-powered financial automation platform streamlining budgeting, cash flow, payments & accounting for builders

Assist customers with complex technical issues, diagnose bugs, and bridge support to engineering.

5 days ago

$70,000 - $75,000

Junior (1-3 years), Intermediate (4-7 years), Expert & Leadership (13+ years), Experienced (8-12 years)

Full Time

New York, NY

Office Full-Time

Company Size

27 Employees

Service Specialisms

Construction services

Project Management

Property Development

Design

General Contractor

Sector Specialisms

Industrial

Energy

Infrastructure

Buildings

Residential

Commercial

Water Resources

Heavy Civil

Role

Description

issue replication

investigation management

escalation tickets

log review

help content

bug assessment

Replicate customer-reported issues in sandbox environments
Manage multi-step investigations, ensuring timely follow-up with customers
Create clear, detailed escalation tickets for engineering with reproduction steps, logs, impact, and hypotheses
Collaborate with engineering during escalations to provide context and added technical findings
Assess whether issues represent bugs, user errors, or workflow misunderstandings
Produce detailed Help Center content focused on technical troubleshooting and integrations
Review logs, metadata, and internal dashboards to diagnose complex problems
Handle customer support inquiries, including advanced technical issues requiring deeper analysis

Requirements

qbo

intercom

debugging

saas support

written communication

2+ years

Required: Experience with QBO or other accounting system integrations
Strong debugging skills and comfort working with logs, data, and test environments
Experience handling long-running technical cases
Excellent written communication for investigations and engineering escalations
Familiarity with customer communication platforms like Intercom
Troubleshoot integrations, with a strong emphasis on QuickBooks Online (QBO) sync behavior
General understanding of construction industry financial processes (or aptitude for quick learning)
Demonstrated ability to learn complex systems and processes quickly
2+ years technical support, tier-2 support, or SaaS troubleshooting experience

Benefits

Flexible, remote-friendly work environment
Opportunity to take on high-impact technical work
Competitive cash compensation
Top-tier benefits and 401(k) match

Training + Development

Information not given or found

Interview process

Information not given or found

Visa Sponsorship

Information not given or found

Security clearance

Information not given or found

Company

Overview

$19M Series A

Funding Round

Led by top-tier venture capital firms including Emergence and Andreessen Horowitz in mid-2024.

Over $1.4B

Project Volume Processed

Signifies the total transaction volume processed for hundreds of small and medium-sized construction firms.

2021

Year Founded

The year the company was established with a focus on solving payment delays and financial inefficiencies in the construction industry.

May 2025

Innovation Milestone

Introduced Adaptive Cards, enabling direct jobsite spending management through its platform.

The platform automates budgeting, cash flow analytics, expense tracking, accounts payable/receivable, vendor management and electronic payments.
Typical clients include custom homebuilders, general contractors, real estate developers and specialty trade firms.
Its sector focus spans construction and fintech, transforming vertical financial operations via AI-first automation.

Culture + Values

Innovation
Collaboration
Autonomy
Accessibility
Respect
Excellence

Environment + Sustainability

Inclusion & Diversity

All team members are treated equally regardless of gender, religion, ethnicity, or sexual orientation.
No differentiation in recognition or opportunity based on gender — employees believe that 'gender doesn’t matter… it doesn’t define who I am or my abilities.'

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