Customer Relationship Management Manager

Overview

Manage payment follow-up, client relations, and collections for real estate.

Key Responsibilities

• payment tracking
• collection reporting
• client outreach
• ledger reconciliation
• risk highlight
• policy compliance

Tasks

Maintain accurate records of client communications, commitments, and payment receipts. Educate clients about their payment obligations, due dates, and applicable late fees. Update internal collection reports, aging summaries, and reconciliation statements. Generate periodic collection reports for management review and analysis. Monitor client payment schedules and follow up on outstanding dues. Liaise with the accounts team to reconcile ledgers and update financial records. Regularly call, email, and meet clients to ensure timely collection. Coordinate with the sales, legal, and CRM teams to ensure aligned communication. Coordination with Internal Teams Work with the legal department for cases requiring further action. Highlight payment risks or unusual delays in a timely manner. Address customer concerns regarding billing and clarify any discrepancies in invoices. Ensure adherence to company policies and regulatory guidelines in all collection activities. Maintain a list of overdue accounts and escalate unresolved issues when necessary. Build a rapport with clients to ensure a professional and respectful collections process.

Requirements

• 3-5 years

What You Bring

📅 *Experience* : Min- 3- 5 Years

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Benefits

💰 *Salary:* Upto 50k To 60K (also depends on your interview and last drawn salary)

About Ravi Group Builders & Developers

-Founded with a vision to create iconic structures, Ravi Group Builders & Developers has become a name synonymous with innovation in real estate and infrastructure. -The company has built a strong portfolio in residential, commercial, and mixed-use developments, blending modern designs with sustainable construction practices. -With decades of experience, Ravi Group has developed a deep expertise in transforming landscapes and shaping urban skylines across key cities. -From luxury residential complexes to high-end commercial spaces, their projects consistently set new benchmarks in quality and design. -Ravi Group stands out for its commitment to creating communities that stand the test of time, with a keen eye for detail in every stage of construction. -Their portfolio includes some of the region’s most notable developments, each reflecting the company’s passion for excellence and commitment to quality. -Driven by a relentless pursuit of innovation, Ravi Group continues to lead the way in the real estate sector, creating spaces that inspire and elevate lifestyles.

Sector Specialisms