Director, Residential Property Operations – Western Canada

Overview

Lead and oversee day-to-day operations of a Western Canada residential property portfolio.

Key Responsibilities

• financial planning
• risk management
• policy compliance
• team leadership
• portfolio integration
• performance metrics

Tasks

-Continuously pursue cost effective alternatives to improve financial performance in all areas. -Actively participate in industry related associations to network, share experiences and stay current with industry standards and best practices. -Drive alignment and strategic outcomes by working collaboratively with internal partners such as Asset Management, Accounting and Finance, Leasing, and Project Management, contributing to the overall leadership of the organization. -Fully responsible for ensuring that high quality standards for physical maintenance and professional services are defined, implemented and continuously being upheld. -Ensure that policies and procedures are defined, in place, and adhered to at all levels, and that promote and maintain operational efficiencies and excellent customer service. -Identify financial risks and trends and implement mitigation strategies and opportunities effectively. -Builds, manages, and maintains a high-performance team through effective talent recruitment, team building, coaching, and identifying and developing future leaders and high-potential talent, focused on driving employee engagement scores. -Oversee the transition of new properties/acquisitions and smooth integration onto the operational platform and stabilization, identifying scalable growth opportunities within the residential properties portfolio. -Sets high standards, establishes accountability and measures performance consistent with Minto’s Values. -Ensure all parties adhere to health and safety standards and promote a healthy and safe work environment. -Foster a culture of innovation and entrepreneurial approach for continuous improvement and manage organizational change. -Maximize revenues through value creation and ancillary opportunities. -Develop strategic portfolio initiatives and effective business plans aligned with organizational objectives to generate more revenue, increase brand loyalty and improve customer satisfaction. -Measure success through key financial performance indicators such as NOI, occupancy levels and pro forma lease up targets and profitability of the asset. -Lead and oversee the portfolio annual budgeting process, monthly forecasting and long-term resource planning, with attention to detail and accuracy.

Requirements

• rental license
• cpm
• yardi
• leadership
• 10+ years
• financial acumen

What You Bring

-Exceptional communication, organizational, and problem-solving ability -Minimum ten (10) years progressive property management experience and a minimum of five (5) experience leading/managing Managers is required. -Works well independently and within a team environment -Strong relationship-building through balance and effective use of qualities like adaptability, self-awareness, empathy and resilience. -Rental Property Management License (BCFSA) combined with a University Degree or College Diploma is required. Professional property management designation is a requirement (CPM, RPA.). -Experience and working knowledge with unionized staff and collective agreements/negotiations -Strong leadership skills with the ability to coach, mentor, and motivate staff -Ability to flawlessly execute new and existing initiatives -Highly motivated with extensive experience in the residential property management industry at a leadership level -Strong working knowledge of physical plant maintenance and building systems -Proficiency in Microsoft Office Suite; experience with Yardi is an asset -Strong business and financial acumen -Superior customer service skills -BC Real Estate Brokers License would be considered an asset, however, not a requirement

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Benefits

-Professional development and learning support to fuel your growth -Flexible summer hours to help you make the most of your time -Exciting career paths across a dynamic and purpose-driven organization -Competitive compensation with performance-based annual bonus -Comprehensive benefits starting on day one—including unlimited physiotherapy, 24/7 access to healthcare professionals and physicians through our dedicated telemedicine service, and parental leave -RRSP matching program and paid time off program to support your future and recharge -Peer-to-peer recognition platform that celebrates your contributions

About Minto Group

-The company has a rich history of creating exceptional residential, commercial, and mixed-use developments. -Known for its innovative approach, focusing on high-quality, sustainable projects with lasting value. -From condominiums to office spaces, the portfolio spans urban and suburban markets. -Minto’s commitment to craftsmanship and attention to detail has made it a trusted name in real estate development. -The company has expanded its operations to include mixed-use developments and commercial properties. -Reputation in the real estate market is supported by financial stability and strategic growth.

Sector Specialisms