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Service Account Manager (Parcel)
Vanderlande
Manage and coordinate service delivery for key parcel customers, build strategic partnerships, and identify customer needs and opportunities
15d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Intermediate (4-7 years)
Full Time
Marietta, GA
Hybrid
Company Size
9,000 Employees
Service Specialisms
Automation
Material Handling
Software Solutions
Logistics Systems
Engineering
Turnkey Solutions
Sector Specialisms
Warehousing
Airports
Parcel
Role
What you would be doing
- Intensify our relationship with key account customers on tactical and strategic level;
- Service performance monitoring and reporting including contractual customer meetings, manage risk, issue and expectations;
- Continuously improve the performance of our service activities based on a structured roadmap;
- Identify customer needs and opportunities whereby you continuously improve the relationship and contract with our customer;
- Actively support on (major) incidents, problems, changes and manage the lifecycle of the solution;
- Set-up new services, extend service delivery activities and implement services to other geographic areas;
- Play a prominent role with the other functional disciplines like sales, solution engineering, project execution to contribute in creation and successful execution of key account plans.
- Manage, govern and coordinate service delivery throughout the region;
- Further build the service management structure to be ready for next level partnership;
What you bringBenefits
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- yes, background checks are part of the hiring process
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Company
Overview
Founded 1949
Year of establishment
Established in Veghel, Netherlands.
Acquired 2017
Acquisition by Toyota Industries
Joined a global logistics automation group while maintaining Dutch engineering roots.
600+ Airports
Baggage systems installed worldwide
Operates baggage handling systems across numerous international airports.
4B Bags
Annual baggage processed
Efficiently manages and transports billions of bags each year.
- Grew under the name Rapistan Lande in the 1960s, adopting 'Vanderlande' in 1989 and expanding internationally into material-handling automation.
- Delivers integrated solutions—innovative systems, smart software, and lifecycle services—to warehouses, airports, and parcel hubs.
- Its baggage systems operate in numerous airports, moving a large volume of bags annually.
- Parcel systems sort millions of items daily.
- FY2024 net revenue reached about €2.2 billion, supported by a healthy order book and steady intake.
- Typical projects include large-scale airport baggage halls, e-commerce warehouse sortation, and parcel distribution hubs.
- Specializes in airport baggage handling, warehouse automation, and parcel-sorting systems—trusted by top global retailers.
- Unusual fact: 9 of the 15 largest food retailers rely on its warehouse systems, processing deliveries for same-day promises worldwide.
- The company is committed to developing its employees and enabling them to reach their full potential.
- The organization is driven by innovation and continually strives for better ways of doing things.
- The company builds long-term relationships based on mutual respect and trust.
- The organization is customer-centric and constantly aims to exceed expectations.
- The company believes in delivering excellence through high standards and accountability.
- The organization works with passion and integrity in everything it does.
Net-Zero 2050
Emission Target
Goals to reach net-zero emissions by the year 2050.
- Committed to reducing CO2 footprint and improving energy efficiency across operations.
- Products and solutions focus on energy efficiency, sustainability, and innovation.
- Continuously works on reducing waste and improving recycling in processes.
- Invests in sustainable technologies to support the global transition to renewable energy.
- Fosters an inclusive work environment, encouraging diversity of thought, and building a workplace where everyone can thrive.
- Has made significant progress in increasing gender diversity, with women holding leadership positions across various departments.
- Monitors diversity metrics and aims to increase gender balance across all levels of the organization.
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