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Technical Support Operative - Sync Energy
Luceco Group
Providing technical support and troubleshooting for Sync Energy's electric vehicle charging solutions and battery storage units.
15d ago
Experienced (8-12 years), Expert & Leadership (13+ years), Junior (1-3 years), Intermediate (4-7 years)
Full Time
Telford, England, United Kingdom
Onsite
Company Size
1,000 Employees
Service Specialisms
LED lighting systems
Electrical wiring accessories
Portable power solutions
Commercial lighting assembly
Fitting assembly
Emergency module conversion
Fitting testing
Packing fittings
Sector Specialisms
Industrial
Commercial
Residential
Energy
Infrastructure
Transport
Utilities
Water Resources
Role
What you would be doing
technical support
troubleshooting
customer satisfaction
daily support
This is a full-time on-site role for a Technical Support Operative located in Telford. The Technical Support Operative will be responsible for providing technical support, troubleshooting, and ensuring customer satisfaction to Sync Energy customer on a day-to-day basis.
What you bring
technical support
salesforce
ev chargers
customer satisfaction
communication
analytical skills
- Technical Support and Troubleshooting skills
- Experience using Saleforce
- Experience with EV Vehicles/EV Chargers
- Ability to ensure high levels of Customer Satisfaction
- Excellent communication and admin skills
- Analytical Skills and Customer Support experience
Information not given or found
Training + DevelopmentInformation not given or found
Interview process
Information not given or found
Visa SponsorshipInformation not given or found
Security clearance- potential background checks related to work experience and relevant skills in electric vehicle (ev) vehicles/ev chargers, salesforce, technical support, analytics, and customer service.
Company
Overview
- Founded to bring modern, energy-efficient lighting solutions to homes and businesses worldwide.
- Develops a diverse portfolio of LED lighting, electrical products, and related solutions.
- Focused on creating sustainable, high-quality, and innovative products with energy-saving benefits.
- Typical projects span commercial, industrial, and residential sectors, offering customized lighting solutions.
- Notable for its commitment to reducing energy consumption and contributing to green building practices.
- Grew steadily through strategic acquisitions, expanding its footprint in Europe and internationally.
- Specializes in advanced electrical and lighting solutions designed for both aesthetic and practical needs.
- Continues to innovate in product design, efficiency, and adaptability to ever-changing market demands.
- Creating a sustainable future: operating sustainably is a key part of the Group’s culture and is reflected within our Purpose, Mission and Strategy.
- Empowering people: the key to our business model operating effectively is the 'can‑do' culture created by our fantastic teams.
- Working with integrity and transparency: committed to acting with integrity and transparency at all times, supported by global Code of Conduct, strong corporate governance and zero‑tolerance policies.
100% Renewable
Electricity Sourcing
100% of the company's electricity is sourced from renewable energy, offsetting remaining emissions.
34% Revenue
From Low-Carbon Products
34% of annual revenue is generated from low-carbon products in 2024.
46.2% Reduction
GHG Emissions by 2031
Target to reduce absolute Scope 1 & 2 GHG emissions by 46.2% by FY 2031 from a 2021 base year.
£100M Sales Target
Low-Carbon Products by 2025
Aim to achieve £100 million in sales from low-carbon products by 2025.
- Joined the Carbon Disclosure Project in 2021 and the Science Based Targets initiative in 2022.
- Targeting a 27.5% reduction in Scope 3 GHG emissions from the use of sold products by FY 2031.
- Aims for a 42% reduction in Scope 3 GHG emissions by FY 2031.
- Ensuring all product plastic packaging is recyclable and contains at least 30% recycled material by 2022.
- Major lighting products, including Luxbay ULTRA and Sigma, have Environmental Product Declaration (EPD) certification.
- No publicly disclosed DEI strategy or gender‑related data available on company website or LinkedIn.
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