HVAC Area Service Manager

Description

• Protect the company’s image, appearance and reputation
• Responsible for technical support and quality of work for the area
• Perform inspections of all vans at all service meetings (clean, oil life, fluids full, etc.)
• Inspect equipment, make sure all technicians have the proper PPE
• Handle escalated service issues that are field/technician related
• Perform ride along with Technicians
• Responsible for supervision and development of technician workforce.
• Go over callbacks and results/additional repairs needed
• Ensure the market maintains a work level to support the Technicians (quality site surveys, sales, etc.)
• Ensure Technician productivity meets or exceeds goals set at their review or during the hiring process
• Maintain a clean and professional appearance
• Receive feedback from Technicians on office scheduling/issues
• Provide recognition to top performers
• Discuss safety topics weekly
• Evaluate and perform annual Technician reviews with VPs approval
• Conduct weekly service meeting
• Enforce company policies
• Develop training plan for all assigned Technicians using Company training materials
• Maintain continuous education in the technical field
• Assist the Operating Manager with forecasting the company’s needs of Technicians and hire appropriately to the needs
• Communicate the goals and objectives for assigned area, give the technicians their performance scorecard on how they are doing
• Active participation in recruiting and hiring of Technicians.
• Review new customer requirements
• Maintain local customer relationships for assigned area with RSM and Account Managers

Requirements

• Strong attention to detail and quality
• Ability to focus on desired results
• Strong organizational skills with ability to manage multiple tasks, prioritize, and meet deadlines
• Must be able to conduct professional conversation with customers and resolve concerns locally before they escalate
• Ability to adapt to very fast-paced environment and deadlines
• Must be able to pick up and maneuver a 32-foot ladder, which weighs approximately 96 pounds.
• Must not exceed ladder ratings
• Technical knowledge necessary to provide value to our technicians and customers
• Must be able to climb ladders multiple times
• Must be able to lift 100 pounds.
• Extensive kneeling and squatting
• Experience in recruiting and hiring Technicians
• Must be able to haul equipment and tools to roof via ladders
• Must be able to travel as needed
• Minimum of 10 years as an HVAC Service Technician, Management experience is a plus
• Must be able to drive extended hours for calls. This could require up to 8-10 hours of driving time per day.

Benefits

• Generous Time Off - Recharge with 7 paid holidays, and Paid Time Off (PTO)
• FREE Life Insurance - Coverage equal to your annualized pay at no cost to you.
• 401(k) Retirement Plan - Secure your future with a 50% match on the first 6% of your contributions.
• Supplemental Insurance Options - Access Accident, Critical Illness, Disability, and Supplemental Life coverage.
• Dental & Vision Coverage - Prioritize your overall health with added benefits. Starts after your first 30 days!
• Company Vehicle - Hit the road with confidence, with a company-provided vehicle and gas card.
• Top-Tier Health Insurance - Choose from excellent options, including a FREE employee-only plan.
• Extra Perks - Discounts on Travel, Auto, Food and many more.
• Paid Training & Ongoing Development - Invest in your career with fully paid initial and continuous training. We also offer Educational Reimbursements for your continued education.

Training + Development

Interview process

Visa Sponsorship

Security clearance