Description

Reporting to the Director of Training and Development, the manager supports community operations through site visits, filling vacant positions, and overseeing daily activities of on‑site personnel. Responsibilities encompass budgeting, financial statement review, inventory management, vendor negotiations, and ensuring compliance with company policies. The role also involves training, coaching, performance appraisals, and fostering a cooperative, service‑driven workplace culture.

The position requires extensive interaction with residents, staff, vendors, and corporate leadership, including participation in owner review calls, emergency reporting, and property inspections. Marketing duties involve creating advertising plans, conducting market analyses, and executing resident retention programs through newsletters, community events, and lease renewal initiatives. Regular communication and timely handling of service requests are vital for maintaining high resident satisfaction.

• Support community operations through site visits and covering vacant positions.
• Supervise, schedule, and direct daily activities of on‑site staff.
• Prioritize and monitor service requests, make‑ready tasks, and renovation projects.
• Conduct training, coaching, disciplinary actions, and performance appraisals.
• Manage fiscal budgets, prepare budgets, and review weekly and monthly financial statements.
• Negotiate with vendors and contractors to secure optimal pricing.
• Oversee inventory systems and maintenance supply management.
• Ensure compliance with company policies, procedures, and pricing guidelines.
• Maintain resident relations, address complaints, and enforce lease provisions.
• Process new resident selections, manage rent collection, and handle evictions.
• Report property emergencies promptly and follow company emergency protocols.
• Develop and execute marketing plans, advertising, and resident communication initiatives.
• Coordinate lease renewal programs and conduct annual apartment inspections.
• Collaborate with the Regional Manager to analyze rental market trends.
• Maintain accurate resident files, records, and financial documentation.

Requirements

The Regional Support Manager should have experience managing multifamily properties and hold a resident manager certification such as ARM or CAM. Key personal attributes include the ability to supervise staff, financial savvy, strong communication skills, safety consciousness, attention to detail, and the capacity to work under pressure while being self‑motivated and capable of both independent and team‑oriented work. Partnership with the direct supervisor and support staff in HR, Accounting, and IT is essential.

Working hours are typically 8:30 am–5:30 pm, Monday through Friday, with 24‑hour on‑call availability for emergencies. Frequent overnight travel for training and conferences is required, and a reliable vehicle with liability insurance and a valid driver’s license is mandatory. The role is exempt from overtime, demands extensive mobility—including climbing stairs and lifting up to 60 lb—and requires the ability to perform physical inspections and deliver resident communications.

Minimum qualifications include a high school diploma or GED, with two years of college or related business experience preferred, and at least one year of experience as a Community Manager with satisfactory performance. Candidates must demonstrate logical reasoning, basic arithmetic, proficiency in Microsoft Office, and preferably Yardi Voyager knowledge. Pre‑employment testing, drug screening, background checks, and adherence to the company’s appearance standards are required, and the employer is an equal‑opportunity organization.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance