Repairs Executive
Hometree
Coordinate repair scheduling, support engineers & customers, manage claims and costs.
17 days ago ago
£25,000 - £25,500
Expert & Leadership (13+ years), Intermediate (4-7 years), Experienced (8-12 years)
Full Time
Peterborough, England, United Kingdom
Field
Company Size
250 Employees
Service Specialisms
Renewable Energy
Home Insulation
Heating Systems
Energy Efficiency
Sustainable Building Solutions
Sector Specialisms
Residential Energy Services
Home Emergency Breakdown Cover
Renewable Energy Installations
Heat Pumps
Solar PV
Batteries
EV Chargers
Home Decarbonisation
Role
What you would be doing
outbound calls
inbound calls
part ordering
appointment scheduling
cost control
report assessment
- Outbound Calls: Make outbound calls to keep customers informed as to the status of their claim through each step until it has been resolved to their satisfaction, and communicate claim rejections to customers, explaining the reasons and exploring alternative solutions if applicable.
- Collaboration: Work with our Network team to keep them informed about our engineers’ needs and requests and work with our Tech and Product teams to improve existing processes and tools and improve the automation of our processes.
- Assess engineer reports following the completion of a visit to determine next steps.
- Inbound Calls: Take inbound calls from engineers on-site to assist them with their queries and provide live support. You might be required to take customer calls depending on the demand and the business requirements.
- Support: Support other operations teams when they reach out to get more information on repairs or claims.
- Ordering: Order parts when needed, scheduling subsequent engineer visits where necessary to complete a fix.
- Scheduling: Schedule appointments for engineers to attend customers’ properties to evaluate and resolve problems, liaising with both engineers and customers to find a suitable time.
- Cost control process: Work through the cost control process with engineers, ensuring that repairs are completed efficiently and economically.
- Appointment scheduling: Check appointments are taking place as scheduled, and where they are not, update the customer and reschedule at the earliest opportunity.
What you bring
12+ months
operations
insurance
team player
multitasking
resilience
- Experience: 12+ months working in a fast-paced Operations team with high volumes and multiple systems.
- Organisation: Highly organised and able to prioritise operational tasks for the best customer output.
- Resilience: Resilient and able to handle difficult situations calmly and assuredly with customers over the phone, working to find the best outcome.
- Similar experience in insurance, maintenance and repairs company
- Team player: Positive attitude, enjoys working collaboratively to resolve issues, and stays calm and focused on resolving the issue for customers and engineers.
- Multitasking: Enjoy multitasking and comfortable switching between calls, emails, systems, and tasks.
- Discipline: Disciplined and organised with a keen eye for detail and an ownership mindset, ensuring no stone is left unturned in delivering great service.
- Decision-making: Confidence in making decisions and clearly communicating the reasoning and process behind the outcome.
- Interpersonal skills: Strong interpersonal skills with an engaging and empathetic manner when communicating on the phone, in person, or in writing.
- Final Interview: Final interview with a member of senior management or our senior leadership team (30mins)
- Cycle to work scheme
- Flexible remote working - with requirement to attend our Peterborough office on a monthly basis
- Regular team socials including Summer and Winter parties.
- £300 Home office allowance
- Menopause support from Stella, including friends & family access
- Discounted gym membership across over 100 UK gyms (independent and chains) and free fitness, wellness and nutrition apps.
- Support for your mental health and wellbeing via Oliva
- 33 days holiday inclusive of bank holidays pro rata plus your an extra day for your birthday
- Free boiler & home emergency cover with Hometree plus 40% discount for friends & family
Information not given or found
Interview process
- initial call: 30‑minute introductory chat with junior talent acquisition specialist.
- skills‑based interview: 1‑hour discussion with repairs manager.
- final interview: 30‑minute interview with senior management or leadership.
Information not given or found
Security clearanceInformation not given or found
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Company
Overview
Over £85M
Funding Raised
The company has raised over £85 million from leading venture capital firms.
£250–300M Debt
Debt Facility
Secured a significant debt facility to fund renewable energy installations.
100,000+ Homes
Homes Covered
Currently provides services to over 100,000 homes across the UK.
5,000+ Engineers
Local Engineers
Maintains a network of thousands of local engineers to deliver nationwide services.
- Provides end‑to‑end energy solutions including hardware, installation, finance, and ongoing maintenance.
- Specializes in decarbonisation efforts, making green upgrades affordable.
- Typical projects include gas boiler servicing, emergency breakdowns, and the installation of energy-efficient systems.
- Combines insurance, installation, and embedded finance to foster long-term customer relationships.
- Backed by major investors including Barclays, CPP Investments, and Legal & General.
- Aims to simplify energy efficiency and sustainability for UK homeowners.
- Customer obsessed
- Simplicity first
- Curious and innovative
- Transparent and honest
- Empowering our people
- Always learning
Net Zero by 2030
Climate Commitment
Aiming to achieve net zero emissions by the year 2030.
- Focus on reducing the carbon footprint of homes through energy-efficient retrofitting
- Prioritizing the use of renewable energy sources for projects
- Reducing waste in operations by reusing and recycling materials
- Working with suppliers who share the same environmental values
- Aims for a gender-balanced workforce with a target to increase female representation
- Encourages diversity of thought and experiences across all levels of the company
- Focuses on creating an inclusive work environment that values different perspectives
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