Customer Service - Product Technical Representative

Description

• Maintains product technical knowledge database and documentation.
• Utilizes Salesforce.com to track product technical calls and cases.
• Provides technical input into bid proposals, projects, and technical documents within the sales process, and identifies additional sales opportunities with existing customers.
• Participates in frequent and advanced training sessions and learning opportunities, product launch webinars, and shares product knowledge with colleagues.
• Collaborates with sales teams to develop and recommend products and services to meet customers' requirements.
• Collaborates with Product Management and Application Engineers to leverage their support and to escalate technical issues.
• Provides pre and post sales technical support and expertise on all LEDVANCE products and services via phone and email to the LEDVANCE sales team, sales agents, and directly to the customer.

Requirements

• Position is not eligible for work sponsorship or relocation.
• Works on problems of moderate to complex scope. Typically, does not refer to established guidelines. Works independently; receives minimal guidance.
• Lighting knowledge preferred.
• At least 2 years prior call-center experience preferred.
• Education: AS plus minimum 5 years relevant experience required. Lighting Certified (LC) or willing to become certified with prior product technical and customer service experience preferred.
• Cross references competitor’s products to nearest acceptable LEDVANCE equivalent.
• Maintains up-to-date and comprehensive knowledge of the organization's and competitor’s products and/or services.
• Position in located in Westfield, IN with a minimum of 2 days per week in-office.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance