International Sales Advisor (Mandarin speaking)

Description

The role more broadly will also include offering customer service to international customers on various channels (calls, WeChat, emails etc).

You will form part of the international sales team, delivering high quality customer service, working collaboratively with colleagues, and students. The role includes contacting international students (email & phone calls) to assist them with their bookings, and explain our policies; as well as supporting international agents referring students to us with bookings and all enquiry types.

• Maintaining positive relationships with agents, colleagues and students.
• Providing a decisive and effective response to complaints, assisting in and resolving customer disputes and escalating where necessary
• Providing financial administration support, escalating customer arrears issues; assisting with international agents commission checks; monitoring the commission budget.
• Conducting sales conversations with Chinese agents and students, via various channels including WeChat, Webchat, calls, emails
• Enhance sales opportunity and performance, including gathering and sharing market information, agents and students feedback, competition activities.
• Maintaining Unite Students` information systems including the booking system, MS Excel spreadsheets, ensuring customer data is accurate, secure and compliant with the Data Protection Act and GDPR.
• Providing support to the city-based teams and other support teams when required
• Working in a collegiate and supportive manner with colleagues, ensuring opportunities to share best practice are utilised
• Following-up on any customer related issues requiring action in a timely manner, engaging with other teams when necessary
• Promoting to agents & students ad hoc and cyclical sales & marketing campaigns
• Working collaboratively to help support the overall business development team to deliver its business plan and broader objectives
• Assisting agents and customers in a professional and courteous manner and providing information regarding our properties and services across the UK.
• Undertaking general administration duties, to including processing bookings and payments, debt chasing, no shows and absconders,

Requirements

7.5 hours a day between 6am - 8pm

• Self-motivated and possessing the ability to work on own initiative
• Ability to build relationships internally and with third party suppliers
• Computer literate with the ability to use Microsoft Office
• Ability to manage own time effectively, prioritising tasks when required, multitasking and meeting deadlines
• Ability to communicate effectively, both orally and in writing and demonstrate an objective, professional and calm approach when handling difficult situations
• Demonstrating a flexible approach to work and a willingness to undertake all reasonable duties at the request of the team manager
• Ability to work outside or regular office hours to communicate with customers based in China if / when needed
• Ability to work at pace whilst maintaining a high level of accuracy & attention to detail
• Highly skilled in advising and delivering against customer needs
• Ability to work with a positive and collegiate attitude, to adapt swiftly and to undertake challenging tasks to ensure customer satisfaction
• Previous experience of working within a sales environment with administrative tasks
• Chinese native speaker; (written and spoken fluency in Mandarin)

Benefits

What You`ll Get in Return

Room for Everyone

Fixed Term Contract

Unite Students have an exciting opportunity for a Mandarin speaking International Sales Advisor to join a vibrant and thriving team.

Working location: Hybrid: Mainly working from home. working from our London office for training purposes, and occasional meetings only. Occasional travel within the UK required.

5-day working week, including work some weekends and during Bank Holidays

• A generous pension scheme - employer contributions between 5% and 11% depending on how much you save
• 25 days` paid holiday and an annual holiday buying scheme, with 5 additional days awarded for long service
• A discretionary annual bonus so you can share in the company`s success
• Various benefits to support your health and wellbeing including a Healthcare Cash Plan, an Employee Assistance Programme, a Wellbeing platform and a Gym benefit that you can share with your family and friends
• Lots of other great benefits including an annual ShareSave scheme, Employee Life Assurance, a discounts portal and more!
• Enhanced Family Leave including 18 weeks full pay for birthing parents and 4 weeks for non-birthing parents

Training + Development

Interview process

Visa Sponsorship

Security clearance