Order Management Specialist

Description

• Work cross-functionally with sales, logistics, and warehouse teams to ensure smooth order fulfillment.
• Verify Order details, including pricing, availability, and delivery timelines.
• Communicate with customers regarding order confirmations, shipping updates, and basic inquiries, logging into all interactions in Microsoft Dynamics.
• Process customer requests and orders in SAP and track all interactions in Microsoft Dynamics CRM.
• Identify and escalate order discrepancies or delays to appropriate teams.
• Maintain accurate records of orders and customer communications
• Utilize Microsoft Teams for collaboration, updates, and internal communication
• Assist with order-related reports and documentation.

Requirements

• High school diploma or equivalent required; associate’s degree preferred.
• Basic knowledge of Excel, Word, and Outlook. Microsoft Teams and Microsoft Dynamics CRM.
• Knowledge of ERP system (SAP).
• Ability to work collaboratively in a team-oriented environment
• SCM/back-office experience preferably in technical industry, preferred.
• 1+ year of experience in order management, customer service, or administrative support preferably in operations or manufacturing.

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance