Engagement Coordinator (Family)

Description

• Maintain participant records including but not limited to case notes, assessments, enrollment ad exit questionaries and eligibility documents that meet our standard of care and contractual requirements
• Conduct initial triage, screening and assessments using a trauma informed and harm reduction model. Schedule and perform program intakes onsite or field-base
• Coordinate and collaborate with community-based organizations to receive and coordinate program referrals
• Uses best practices to provide effective housing focused case management services to participants experiencing or at risk of homelessness
• Develop housing plans and goals with program participants
• Maintain client information through data entry into program database system (e.g. HMIS, CHAMP) to ensure accuracy for monthly, quarterly, and annual contract reports
• Conduct risk and safety assessments and provide crisis intervention and de-escalation interventions to participants experiencing or at risk of homelessness
• Respond to referrals and walk-in appointments daily
• Coordinate and collaborate with LAFH team members to ensure effective care coordination and program transition

Requirements

• At least one (1) year work history with relevant transferrable skills
• Customer Services and conflict resolution skills
• Creative problem-solving skills
• Ability to work a 9/80 work schedule.
• Ability to work collaboratively in a team
• Able to maintain and execute confidential information according to HIPAA standards.
• Use of a personal vehicle to travel between worksites and other locations is required.
• Must be able to perform electronic data entry
• Must have and maintain a valid California Driver’s License and insurance in good standing
• Strong written and verbal communication skills
• Travel is a regular duty for this position and is required 50% of the time
• Demonstrated familiarity with challenges faced by program participants, including but not limited to health, substance abuse, mental health, domestic abuse, trauma, immigration, and legal issues
• Obtain and maintain CPR/First Aid Certification
• Ability to pass post-offer Tuberculosis (TB) clearances
• Bilingual (English/Spanish) preferred
• Possess a high level of empathy and acceptance towards individuals seeking services with physical and mental health needs
• Proficient in Microsoft Programs (Word, Excel, Access, PowerPoint), Zoom, and web-based scheduling software

Benefits

Training + Development

Interview process

Visa Sponsorship

Security clearance